User getting msdyn_crmconnection permission error while opening in outlook

Question

Admin deployed the viva sales app. but the user having sales person role already and trying to launch the viva sales addin but getting prvreadmsdyn_crmconenction&nbsp; you do not have permission to access msdyn_crmconnection recods. Reach out d365 admin.

allenmathias · Answer

Sorry for the trouble MSTEST20. I have DM'ed you. Please reply with your tenantid.

rafi_rabo · Answer

Hi MSTEST20, apologies for the problem you are experiencing. We are investigating the reported issue and will update this thread as soon as possible.

craigfrayne · Answer

We are also experiencing this issue for what appears to be non admin users at this point, is there a resolution?

nakrish_ · Answer

I am following up on behalf of Allen, Can you please DM me the tenantid ? I will check and get back to you shortly.

nakrish_ · Answer

craigfrayne&nbsp; - As per our discussion, Please add the following privileges mentioned in the doc to your custom roles to try out Viva Sales for non-admin users.
https://learn.microsoft.com/en-us/viva/sales/install-viva-sales#additional-privileges-required-for-dynamics-365-customers
&nbsp;

Let us know if we can be of further assistance.

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User getting msdyn_crmconnection permission error while opening in outlook

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