Forum Discussion
Unable to sign-in to Skype for Business client after switching to Teams only
Nice to work with you again. The error screenshot which you have attached in the Questions is basically representing following:-
1. SIP Address and the UPN Address is mismatched. Check if both the SIP and the UPN Address for the affected user is same.
2. User account is not provision for Skype for Business Services. Can you please navigate to Skype for Business Online Admin Center and see if you are seeing users provisioned in the Skype for Business Admin Centre.
3. The DNS Configuration is incorrect. Try making the manual configuration in the Teams Client with the below address and see if you can sign-in to SFBO. Use the configuration in both the Internal and External Configuration sipdir.online.lync.com:443
Let me know if the above solution helps.
With Regardsm
Satish U
Thank you for reaching out.
1.
UserPrincipalName : NSadheo@mydomain
InterpretedUserType : DirSyncSfBUser
UpgradeRetryCounter : 0
TeamsUpgradeEffectiveMode : TeamsOnly
TeamsUpgradeNotificationsEnabled : False
TeamsUpgradePolicyIsReadOnly : None
TeamsUpgradePolicy : UpgradeToTeams
TeamsUpgradeOverridePolicy :
OnPremSIPEnabled :
OnPremSipAddress :
SipProxyAddress : sip:NSadheo@mydomain
SipAddress : sip:NSadheo@mydomain
TeamsIPPhonePolicy :
2. User is provisioned in SfB Online. Refer to the attached image.
3. Tried manually configuring the SfB client but I still can't sign in. Refer to the attached image.
Can you send me the details of one specific user with the Get-CSOnlineUSer for that specific user? Also check in your on-premises AD what is the value for MSRTCSIPEnabled Value for the user account. If that is set as false please enable the same to True and sync the user and try the same.
With Regards,
Satish Upadhyaya
RunspaceId : 9a2f2057-53de-4dfa-ab60-691e74962965
UserAccountControl : PasswordNotRequired, NormalAccount
Id : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,
OU=OCS Tenants,DC=lync1e001,DC=local
CountryAbbreviation : ZA
CountryOrRegionDisplayName : South Africa
Company : CHSA
Department : Information Technology
Description : {}
Fax :
HomePhone :
IPPhone :
City : Umbogintwini
Manager :
MobilePhone : +27 (0)71 687 7000
OriginatorSid :
OtherTelephone : {+27 31 949 5000}
Office : Durban Office
PostalCode : 4126
PreferredLanguage :
Puid : 10033FFF93055345
ServiceInfo : {}
StateOrProvince : KwaZulu Natal
Street :
StreetAddress : 15 Beechgate Crescent, Southgate Business Park, Moss Kolnik Drive
ThumbnailPhoto :
Title : Administrator:IT Solutions
Phone : +27 31 949 0000
WebPage : www.mydomain.com
AdminDescription :
AssignedPlan : {<XmlValueAssignedPlan xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Plan SubscribedPlanId="a0707cd3-24ae-415c-9d2f-93ea6bc5e4aa"
ServiceInstance="TeamspaceAPI/NA001" CapabilityStatus="Enabled"
AssignedTimestamp="2017-02-10T14:43:14Z"
ServicePlanId="57ff2da0-773e-42df-b2af-ffb7a2317929"
xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11">
<Capability>
<Capability Plan="Teams"
xmlns="http://schemas.microsoft.com/online/TeamspaceAPI/2016/09" />
</Capability>
</Plan>
</XmlValueAssignedPlan>, <XmlValueAssignedPlan
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Plan SubscribedPlanId="d160437d-73fb-44b5-a528-9eb4e9bdf0a6"
ServiceInstance="MicrosoftCommunicationsOnline/EMEA-1E-S2"
CapabilityStatus="Enabled" AssignedTimestamp="2015-08-31T11:17:24Z"
ServicePlanId="0feaeb32-d00e-4d66-bd5a-43b5b83db82c"
xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11">
<Capability>
<Capability Plan="MCOProfessional"
xmlns="http://schemas.microsoft.com/online/MCO/2009/01" />
</Capability>
</Plan>
</XmlValueAssignedPlan>}
InterpretedUserType : DirSyncSfBUser
Alias : ironman
BaseSimpleUrl :
DirSyncEnabled : True
ObjectId : b85c03f9-6f13-4881-9ca9-e27c9911f76b
UsageLocation : ZA
HideFromAddressLists : False
OnPremHideFromAddressLists : False
ProvisionedPlan : {<XmlValueProvisionedPlan xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Plan SubscribedPlanId="d160437d-73fb-44b5-a528-9eb4e9bdf0a6"
ServiceInstance="MicrosoftCommunicationsOnline/EMEA-1E-S2"
CapabilityStatus="Enabled" AssignedTimestamp="2015-08-31T11:17:24Z"
ProvisioningStatus="Success"
ProvisionedTimestamp="2016-04-18T02:28:51.1487147Z"
xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11" />
</XmlValueProvisionedPlan>}
ProvisioningStamp :
SubProvisioningStamp :
UpgradeRetryCounter : 0
SyncingCounter :
ProvisioningCounter : 0
SubProvisioningCounter : 0
PublishingStamp :
PublishingCounter : 0
OnPremHostingProvider :
OnPremOptionFlags : 257
OnPremEnterpriseVoiceEnabled : False
OnPremSIPEnabled :
OnPremSipAddress :
OnPremLineURI :
MCOValidationError : {}
ShadowProxyAddresses : {smtp:admin@tsushocapital.com, smtp:navz@tsushocapital.com,
smtp:Navishkar.Sadheo@ttaf.co.za, SMTP:nsadheo@mydomain.com...}
SipProxyAddress : sip:NSadheo@mydomain.com
ServiceInstance : microsoftcommunicationsonline/emea-1e-s2
StsRefreshTokensValidFrom : 03/02/2020 09:02
LicenseRemovalTimestamp :
LastSyncTimeStamp : 31/03/2020 12:53
LastProvisionTimeStamp : 31/03/2020 11:51
LastPublishTimeStamp : 01/04/2020 13:57
LastSubProvisionTimeStamp : 31/03/2020 11:53
ExchUserHoldPolicies : {UniHb986fbff-b9eb-4b02-add1-9672d073ff1e, 98E9BABD09A04bcf8455A58C2AA741821095}
OwnerUrn :
ContactOptionFlags :
OnlineDialinConferencingPolicy :
OverridePreferredDataLocation :
PreferredDataLocation :
SubProvisionLineType :
UserProvisionType :
SamAccountName : $5AR0G2-9E788FMCBNLR
UserPrincipalName : NSadheo@mydomain.com
FirstName : Navishkar
LastName : SADHEO
WindowsEmailAddress : nsadheo@mydomain.com
Sid : S-1-5-21-2325497807-2625590715-1296953786-83914053
LineServerURI :
SoftDeletionTimestamp :
PendingDeletion : False
AudioVideoDisabled : False
IPPBXSoftPhoneRoutingEnabled : False
RemoteCallControlTelephonyEnabled : False
PrivateLine :
AcpInfo : {}
OriginalPreferredDataLocation :
HostedVoiceMail : False
DisplayName : Navishkar SADHEO
ProxyAddresses : {sip:NSadheo@mydomain.com, smtp:admin@tsushocapital.com,
smtp:navz@tsushocapital.com, smtp:Navishkar.Sadheo@ttaf.co.za...}
HomeServer :
TargetServerIfMoving :
EnterpriseVoiceEnabled : False
EnabledForRichPresence : True
ExchangeArchivingPolicy : Uninitialized
NonPrimaryResource : False
MNCReady : True
TeamsVoiceRoute : False
OnPremLineURIManuallySet : False
OptionFlags : 131328
LineURI :
SipAddress : sip:NSadheo@mydomain.com
Enabled : True
TenantId : 15d1f070-0301-4099-9892-b8198001c1a6
UserRoutingGroupId : 009cd668-8251-5131-aa9d-8bcccac863ba
TargetRegistrarPool :
VoicePolicy :
CallerIdPolicy :
CallingLineIdentity :
MobilityPolicy : MobilityEnableOutsideVoice
ConferencingPolicy : BposSAllModality
BroadcastMeetingPolicy :
CloudMeetingPolicy :
CloudMeetingOpsPolicy :
TeamsMeetingPolicy : MYDOMAIN SA - IT
TeamsCallingPolicy :
TeamsInteropPolicy :
TeamsMessagingPolicy :
TeamsUpgradeEffectiveMode : TeamsOnly
TeamsUpgradeNotificationsEnabled : False
TeamsUpgradePolicyIsReadOnly : None
TeamsUpgradePolicy : UpgradeToTeams
TeamsCortanaPolicy :
TeamsOwnersPolicy :
TeamsMeetingBroadcastPolicy :
TeamsAppPermissionPolicy :
TeamsAppSetupPolicy :
TeamsCallParkPolicy :
TeamsEducationAssignmentsAppPolicy :
TeamsUpdateManagementPolicy :
TeamsNotificationAndFeedsPolicy :
TeamsChannelsPolicy :
TeamsSyntheticAutomatedCallPolicy :
TeamsTargetingPolicy :
TeamsVerticalPackagePolicy :
TeamsComplianceRecordingPolicy :
TeamsMobilityPolicy :
TeamsTasksPolicy :
TeamsIPPhonePolicy :
TeamsEmergencyCallRoutingPolicy :
TeamsEmergencyCallingPolicy :
TeamsShiftsAppPolicy :
TeamsShiftsPolicy :
TeamsUpgradeOverridePolicy :
TeamsVideoInteropServicePolicy :
TeamsWorkLoadPolicy :
ClientUpdatePolicy :
ClientUpdateOverridePolicy :
OnlineVoicemailPolicy :
PresencePolicy :
VoiceRoutingPolicy :
RegistrarPool : sippoolAM41E04.infra.lync.com
DialPlan : ZA
TenantDialPlan :
IPPhonePolicy :
LocationPolicy :
ClientPolicy :
ClientVersionPolicy :
ArchivingPolicy :
LegalInterceptPolicy :
PinPolicy :
CallViaWorkPolicy :
GraphPolicy :
ExternalAccessPolicy : FederationAndPICDefault
HostedVoicemailPolicy :
UserServicesPolicy :
ExperiencePolicy : W15DefaultUX
XForestMovePolicy :
PreferredDataLocationOverwritePolicy :
AddressBookPolicy :
SmsServicePolicy :
ExternalUserCommunicationPolicy :
ThirdPartyVideoSystemPolicy :
CloudVideoInteropPolicy :
OnlineDialOutPolicy :
OnlineVoiceRoutingPolicy :
OnlineAudioConferencingRoutingPolicy :
TeamsBranchSurvivabilityPolicy :
TeamsAudioConferencingPolicy :
HostingProvider : sipfed.online.lync.com
ExUmEnabled : False
TeamsFeedbackPolicy :
Name : b85c03f9-6f13-4881-9ca9-e27c9911f76b
DistinguishedName : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,
OU=OCS Tenants,DC=lync1e001,DC=local
Identity : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,
OU=OCS Tenants,DC=lync1e001,DC=local
Guid : 63aaa45a-3e81-438f-8c1f-04f3626476e2
ObjectCategory : CN=Person,CN=Schema,CN=Configuration,DC=lync1e001,DC=local
ObjectClass : {top, person, organizationalPerson, user}
WhenChanged : 01/04/2020 13:58
WhenCreated : 03/08/2015 22:24
OriginatingServer : AM41E00ADS06.lync1e001.local
IsByPassValidation : True
IsValid : True
ObjectState : Unchanged
