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Sean Mulligan's avatar
Sean Mulligan
Copper Contributor
Feb 13, 2020

Teams CDR

Right now we can only pull 30 days of data. Florida requires 3 years of CDR data. Whats the roadmap for Teams voice CDR past 30 days? This is a roadblock.

7 Replies

  • Captain-jack's avatar
    Captain-jack
    Copper Contributor
    Hello Sean,
    Jack here at SAI reaching out to offer our help and support on CDR retention 7 years or more if needed and Analytics using our simple SaaS application.
    If you have interest in knowing more, please feel free to review our solution.
    Regards,
    Jack
    Sierra Gold by SAI
    916.939.8500 x 4544
    http://www.sierragold.com

    Turning Call Detail Records Into Business Intelligence
    ENHANCE THE POWER OF CLOUD-BASED UNIFIED COMMUNICATIONS WITH CALL ANALYTICS In the fast-paced world of business, Unified Communications have become powerful collaboration platforms, integrating chat, video conferencing, file sharing and more.
    http://www.sierragold.com
  • Hi,

     

    I'm not a lawyer but it looks like that law is for carriers and not for you as an end user or administrator. So the carrier have to keep this data.

    https://www.law.cornell.edu/cfr/text/47/42.6

     

    So I think this is not a roadblock for you. If it were a problem Microsoft as an American company using this solution themselves would have changed this and they would not have any Florida companies using Phone System.

     

    But with that said more than 30 days data would be good in the Teams Admin Center.

    I see that you started a uservoice request about this and that is the best way to go.

    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39699157-teams-federal-and-state-legal-requirements-for-cdr

    • Sean Mulligan's avatar
      Sean Mulligan
      Copper Contributor
      In the capacity that pertains to my question public records requests for CDR are provided by my department (Telecommunications) as we are the Telco for the voice services we change back to for a University. More specifically we are required to retain this data for internal and external calling. The carrier would not have any internal call records within the PBX so we must be able to keep 3 years worth of this data. Phone system does not have a way to pull 30+ days of CDR even if we were using Direct Routing instead.
      • Captain-jack's avatar
        Captain-jack
        Copper Contributor
        Hello Linus,
        I see many users having problems with their fiduciary responsibility retaining call records for 7 years.

        Here at SAI we have the ability to retain CDR for 7 years or more if needed and provide call Analytics using our simple SaaS application.

        If you have interest in knowing more, please feel free to review our solution and contact me if I can be of help to you.

        Regards,
        Jack
        Sierra Gold by SAI
        916.939.8500 x 4544
        http://www.sierragold.com

        Turning Call Detail Records Into Business Intelligence
        ENHANCE THE POWER OF CLOUD-BASED UNIFIED COMMUNICATIONS WITH CALL ANALYTICS In the fast-paced world of business, Unified Communications have become powerful collaboration platforms, integrating chat, video conferencing, file sharing and more.
        http://www.sierragold.com

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