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mrkitty's avatar
mrkitty
Copper Contributor
Jun 29, 2023

Universal printrs installed, but not avalible

Hi

 

We have been using AUP for nearly two years with great success.

However, we have an issue i cant seem to solve.

One user cant print on any AUP printers. On his computer the printers are not listed as avaliable, but when i search for them, they show up as installed.

 

I have looked through https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-troubleshooting-support-howto

But nothing here describes the issue.

 

This is the only computer i have seen this issue at.

I have attached a few screenshots from his computer. As you can see, the 2 AUP printers are not avalible, but searching for them, they show up as installed.

 

4 Replies

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    • mrkitty's avatar
      mrkitty
      Copper Contributor
      Jul 04, 2023
      Hi
      I will make a support ticket at Microsoft to see if we can solve the issue.
  • AndreasAsander's avatar
    AndreasAsander
    Iron Contributor
    Jun 30, 2023
    Try this:

    Go to Bluetooth & Devices -> Devices (not printers & scanners) -> Find Device -> Press "..." -> Remove Device -> Reboot client

    After reboot of the client, reinstall the printer and now it should be found under Printers & Scanners and you should be able to print to it again.
    • mrkitty's avatar
      mrkitty
      Copper Contributor
      Jul 04, 2023
      Hi
      There are no printers shown here.

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