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Mondas's avatar
Mondas
Iron Contributor
Mar 10, 2021

Printers not showing up in Azure

We've added a bunch of new Lexmark printers to Universal print. The printers have Universal Print on board, and we've connected them the same way as we've done before but they don't appear in the printers list on Azure. The printers via the Lexmark ui say they are connected. We've tried removing them and readding but nothing. Anyone else had the same issue? Any ideas?

universal print

5 Replies

  • jcrump's avatar
    jcrump
    Copper Contributor
    Mar 11, 2021

    Mondas I think this may be similar to what I am seeing in my environment. Could you elaborate a little more. 

    • Mondas's avatar
      Mondas
      Iron Contributor
      Mar 11, 2021
      All the printers are added correctly on the printer, they show online via universal print ok the printer UI. I go into the UP area in azure portal and the printers are missing. Spoken to MS support and they are non the wiser either. Have you got anywhere?
      • Saurabh_Bansal's avatar
        Saurabh_Bansal
        Icon for Microsoft rankMicrosoft
        Mar 14, 2021

        Mondas, while registering the first Lexmark printer, did you sign-in to the devicelogin page using global admin credentials?

         

        Have you tried reaching out to Lexmark support?

         

        Thanks

        Saurabh

         

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