Forum Discussion

Iron Contributor

Mar 10, 2021

Printers not showing up in Azure

We've added a bunch of new Lexmark printers to Universal print. The printers have Universal Print on board, and we've connected them the same way as we've done before but they don't appear in the pri...

universal print

Mondas

Iron Contributor

Mar 11, 2021

All the printers are added correctly on the printer, they show online via universal print ok the printer UI. I go into the UP area in azure portal and the printers are missing. Spoken to MS support and they are non the wiser either. Have you got anywhere?

Saurabh_Bansal

Microsoft

Mar 14, 2021

Mondas, while registering the first Lexmark printer, did you sign-in to the devicelogin page using global admin credentials?

Have you tried reaching out to Lexmark support?

Thanks

Saurabh

Mondas
Iron Contributor
Mar 14, 2021
Saurabh_Bansal yes. We used the global admin on the printer account. We've spoken to Lexmark and they are not sure. We just dont see any more printers on the list. 15 printers are listed but we cant see any more
- Mondas
  Iron Contributor
  Mar 14, 2021
  Lexmark Status - Device is online and registered with Universal Print
  Universal Print Status - Printer does not display on the list of printers.