Forum Discussion
Printers lose connection to Universal Printer Server
We have 6 new Canon printers MF751dw that are directly connected to Universal Print service. If there is ever a network outage or disconnection anywhere the printers lose connectivity and do not reconnect to UP. They are connected to the network as I can access the printer configuration web page. We have to power cycle the printers to reconnect them to UP. I easily duplicate this problem by unplugging the ethernet from a printer then plugging it back in. The network connection is ok however, it does not reconnect to UP and they only way to reconnect it is to power cycle the printer. It happens on every printer that we have connected to UP. Is there a way to change this behavior?
JoeK1605 We are currently investigating this issue and appreciate your patience.
We will provide an update once the investigation is complete. Please contact Canon support in your region.Canon_UP_Team How is this investigation going?
JoeK1605 We have identified an issue related to this phenomenon and are currently planning a firmware update. We appreciate your patience and understanding as we work to resolve this matter.
JoeK1605We apologize for the long wait. The updated firmware is now available. Please follow the instructions in the user manual when applying the updated firmware.
