Forum Discussion

Drew1024's avatar
Drew1024
Copper Contributor
Sep 13, 2023

Print jobs are upsidedown, and low toner warning stops printing with Canon MFP using Universal Print

We have a Canon C5840i MFP and we are using it's built-in support for Microsoft Universal Print. Two major issues...

1.  All print jobs come out upside down on the output tray (no big deal, until you need to staple) 

(I'm aware of the known issue re long edge first printing, but I don't think this is the same issue - and don't all large MFPs use long edge first??)

2. The printer now has a "Low Toner" warning - and "printer status = Warning" in the Azure UP portal. Ever since this warning status started, print jobs now queue on local devices. We can get a single job to print if we restart the local "printer spooler" service on the device - but this only works for a single job. Other UP printers on the same device work fine. The low toner warns at 40% remianing so there is no good reason for the warning to stop jobs from printing - assuming the warning status is the reason.

 

Also, are Microsoft ending Universal Print already? no new release notes or API changes for all of 2023?? Also no activity from Jimmy_Wu in 2023, see links below...

What's new in Universal Print | Microsoft Learn

Developer Updates | Microsoft Learn

About Jimmy_Wu - Microsoft Community Hub

 

anyway.. any help or insight appreciated!

 

1 Reply

Sort By
  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Sep 16, 2023

    Drew1024 Microsoft is actively investing in Universal Print and trying to make Print simpler and secure for customers 🙂

     

    While we update the customers via blogs etc., I recommend following the Microsoft 365 roadmap for more information on recent releases + Whats coming up next.

     

    We actively hear from customers via https://aka.ms/UPIdeas on new requests.

     

    Regarding the issues you are facing, have you tried reaching out to Microsoft Support?

Resources