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john_wang's avatar
john_wang
Copper Contributor
Jul 10, 2020

error AADSTS50020

I can't use Universal Print connector.I get an error every time I use it, the error code is AADSTS50020："User account '*********' from identity 'live.com' does not exist in tenant 'Microsoft Services' and cannot accsee the application(Universal Print Connector) in that tenant. The account needs to be added as an external user in the tenant first.Sign out and sign in again with a different Azure Active Directory user account.

 

 

 

 

 

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Jul 12, 2020

    john_wang what user are you signing in with? Seems like you are using your live.com ID which is a personal Microsoft email.

     

    To sign-in to the connector, you need to have a Azure AD tenant and signin as the global/print admin of that tenant.

     

    Thanks,
    Saurabh

     

    • john_wang's avatar
      john_wang
      Copper Contributor
      Jul 15, 2020

      Thanks for the reply, I used a Microsoft account to log in, this account is also an Azure global administrator account, and applied for the print administrator identity
      • Saurabh_Bansal's avatar
        Saurabh_Bansal
        Icon for Microsoft rankMicrosoft
        Jul 15, 2020

        john_wang - if you are logging in as Azure AD tenant admin (not MSA) and still facing issue, please reach out to Microsoft Support via Azure Support portal.

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