Forum Discussion
Open in Outlook Button Inactive
I flag a lot of emails to follow up on in To Do. When I click on one of the tasks, I used to be able to click Open in Outlook on the right hand side pane, and it would open the email that was flagged.
I opened Outlook today and the Open in Outlook button is not working. I do not get the finger pointer when hovering over it, and when I click nothing happens. I tried closing / opening Outlook and rebooting.
- can confirm that this is fixed. Any links that were created while this was broken needs to be reset to work. You'll need to delete cache/all files from C:\Users\username\AppData\Local\Microsoft\Office\16.0\Wef to reset those links for Desktop
- Same -- older emails link is working.
- I have the same issue. Seems to have started recently.
GrimleyD1 me, too
We are having the same issue. Also the desktop version when clicking this button crashes the program.
I called support and put in a ticket and their reply was this is not within their scope of support and we need to get an answer on the tech forums. I was like wtf. Is microsoft going to fix this and their response was to put it in a forum...
- Same problem, this feature is critical to my work flow. It does still work if you open up the ToDo pane from Outlook for the Web.
- I also asked the question here, hoping it gets answered from MS.
https://learn.microsoft.com/en-us/answers/questions/2046289/microsoft-todo-open-in-outlook-link-inactive-broke - can confirm that this is fixed. Any links that were created while this was broken needs to be reset to work. You'll need to delete cache/all files from C:\Users\username\AppData\Local\Microsoft\Office\16.0\Wef to reset those links for Desktop
- I just deleted the contents of the Wef folder and my links are working again! Thank you!
- I am having the same issue, and I depend on To-Do Outlook integration a lot. I do have a search folder with flagged E-mails that I can use as a workaround. But right now, if I click on the Outlook link, To-Do crashes.
- And just tried web version and link is inactive.
