Forum Discussion
Microsoft To Do not working
Hello,
My Microsoft To Do application is not working since I bought Office 365 Personal.
The app shows a message "Gettings tasks list ready..." and it loads indefinitely.
I tested on Windows application Microsoft To Do, Web application on Edge, Chrome or Firefox via https://to-do.live.com, Microsoft To Do application on iOS or Android, and also on different computers.
It seems that my account is broken...
The Microsoft support gave me the following ticket number 7091736234
Anyone can help me to solve this issue ?
Thank you
Since it keeps showing “Getting tasks list ready…” and never loads, it’s likely an issue with your Microsoft account rather than the apps themselves, especially if it happens everywhere. You’ve already done all the right troubleshooting steps. At this point, it’s best to follow up with Microsoft support using your ticket number (7091736234) so they can check if something is wrong with your account synchronization or task data on their servers. Sometimes, clearing your browser cache or signing out and back into all Microsoft apps can help, but if the issue persists, support will be able to fix it on their end.
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Don't forget to mark as solution if my answer suits you
5 Replies
Since it keeps showing “Getting tasks list ready…” and never loads, it’s likely an issue with your Microsoft account rather than the apps themselves, especially if it happens everywhere. You’ve already done all the right troubleshooting steps. At this point, it’s best to follow up with Microsoft support using your ticket number (7091736234) so they can check if something is wrong with your account synchronization or task data on their servers. Sometimes, clearing your browser cache or signing out and back into all Microsoft apps can help, but if the issue persists, support will be able to fix it on their end.
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Don't forget to mark as solution if my answer suits youHello MrCharlesJenkins,
Thank you for your help.
As I work in ICT, I have some knowledge and I know it is an issue with my account, I have already contacted the support team and they told to post a message on this community forum with my ticket number. I found this answer really strange but I don't know who can help me to understand that the issue is on Microsoft side.
I've already contacted the support 3 times and nobody at the support team seems to be able to help me or escalade my ticket to another support level to check my account...
I'm tired to contact them and explain the issue and follow their useless recommandations created to provided support to lambda end user.
But I'll give another try, thank you
Hello,
I have contacted the support once again today, they told me the exact same thing. I have to go on the community forum to ask for help because if I can connect to my account, it means this is not an account issue...
Microsoft support is really bad, this is the worse support experience I've ever had.
