Forum Discussion
Microsoft To Do not working
Hello MrCharlesJenkins,
Thank you for your help.
As I work in ICT, I have some knowledge and I know it is an issue with my account, I have already contacted the support team and they told to post a message on this community forum with my ticket number. I found this answer really strange but I don't know who can help me to understand that the issue is on Microsoft side.
I've already contacted the support 3 times and nobody at the support team seems to be able to help me or escalade my ticket to another support level to check my account...
I'm tired to contact them and explain the issue and follow their useless recommandations created to provided support to lambda end user.
But I'll give another try, thank you
Hello,
I have contacted the support once again today, they told me the exact same thing. I have to go on the community forum to ask for help because if I can connect to my account, it means this is not an account issue...
Microsoft support is really bad, this is the worse support experience I've ever had.
It’s really disappointing that support didn’t give you anything more helpful, so let’s try a few deeper checks to narrow down where the issue comes from. Since the problem happens on every device and browser, it may still be a backend sync issue, but there are a few things you can test to confirm:
Try creating a brand-new Microsoft account temporarily
– Sign in to To Do with a new account (just for testing).
– If it works immediately, it confirms the issue is tied specifically to your main account’s To Do data.Check if Outlook Tasks works (they use the same backend)
– Go to https://outlook.office.com/tasks/– If Outlook Tasks also fails to load or shows errors, the problem is definitely with your To Do task store on Microsoft’s servers.
Check the To Do service status
– Visit https://portal.office.com/servicestatus– Make sure there are no ongoing issues with Microsoft To Do or Exchange.
Force a full account sync reset
– Sign out of all Microsoft apps (Windows, Office, Edge, mobile apps).
– Clear browser cookies for .microsoft.com and .live.com.
– Restart your devices and sign in again.Try using a private window or a different network
– Sometimes a corrupt cookie or local cache causes infinite loading.If all of these tests point to your account being the issue, then support really needs to escalate your case to the engineering team, because only they can repair a corrupted To Do mailbox. In that situation, insist on having your ticket escalated to Tier 2 since Tier 1 agents often don’t have the tools to fix this type of bug.
Let me know what results you get from these tests — it can help narrow down the root cause.
Hello,
All tests done once again, the issue persist.
I reached Microsoft Support once again, same answer, they told me post a message on Microsoft Feedback community... 😦
As the issue is occurring since months now, I have already tried the steps you have described.. But I tried once more time.
I can confirm To Do works well with a newly created account, my wife is also using a free Outlook.com account and it is also working without any issue (on smartphones and computers).
Microsoft shows the service is running without any issues.
I tried the "full account sync reset" method, disconnected all my devices using the button in my Microsoft account.
I have removed cache, cookies from my browser and also tried in a private session.
No luck, the same "Getting tasks list ready..." message is being displayed forever.
I feel completely discouraged.. I'm going to try to reach tier 2 from Microsoft support.
Tier 2 impossible to reach, nobody seems to be able to help me at Microsoft support
