Forum Discussion
Microsoft To Do not working
Since it keeps showing “Getting tasks list ready…” and never loads, it’s likely an issue with your Microsoft account rather than the apps themselves, especially if it happens everywhere. You’ve already done all the right troubleshooting steps. At this point, it’s best to follow up with Microsoft support using your ticket number (7091736234) so they can check if something is wrong with your account synchronization or task data on their servers. Sometimes, clearing your browser cache or signing out and back into all Microsoft apps can help, but if the issue persists, support will be able to fix it on their end.
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Don't forget to mark as solution if my answer suits you
Hello MrCharlesJenkins,
Thank you for your help.
As I work in ICT, I have some knowledge and I know it is an issue with my account, I have already contacted the support team and they told to post a message on this community forum with my ticket number. I found this answer really strange but I don't know who can help me to understand that the issue is on Microsoft side.
I've already contacted the support 3 times and nobody at the support team seems to be able to help me or escalade my ticket to another support level to check my account...
I'm tired to contact them and explain the issue and follow their useless recommandations created to provided support to lambda end user.
But I'll give another try, thank you
Hello,
I have contacted the support once again today, they told me the exact same thing. I have to go on the community forum to ask for help because if I can connect to my account, it means this is not an account issue...
Microsoft support is really bad, this is the worse support experience I've ever had.
It’s really disappointing that support didn’t give you anything more helpful, so let’s try a few deeper checks to narrow down where the issue comes from. Since the problem happens on every device and browser, it may still be a backend sync issue, but there are a few things you can test to confirm:
Try creating a brand-new Microsoft account temporarily
– Sign in to To Do with a new account (just for testing).
– If it works immediately, it confirms the issue is tied specifically to your main account’s To Do data.Check if Outlook Tasks works (they use the same backend)
– Go to https://outlook.office.com/tasks/– If Outlook Tasks also fails to load or shows errors, the problem is definitely with your To Do task store on Microsoft’s servers.
Check the To Do service status
– Visit https://portal.office.com/servicestatus– Make sure there are no ongoing issues with Microsoft To Do or Exchange.
Force a full account sync reset
– Sign out of all Microsoft apps (Windows, Office, Edge, mobile apps).
– Clear browser cookies for .microsoft.com and .live.com.
– Restart your devices and sign in again.Try using a private window or a different network
– Sometimes a corrupt cookie or local cache causes infinite loading.If all of these tests point to your account being the issue, then support really needs to escalate your case to the engineering team, because only they can repair a corrupted To Do mailbox. In that situation, insist on having your ticket escalated to Tier 2 since Tier 1 agents often don’t have the tools to fix this type of bug.
Let me know what results you get from these tests — it can help narrow down the root cause.
