Forum Discussion
Mad_hatter
Apr 14, 2022Copper Contributor
Teams client issue when quitting a call being transferred by a bot
Hello, I'm having several issues involving a microsoft teams bot with calling capability and call transfer. I use directly the GRAPH API, without using the SDK. The transfer used is direct trans...
Mad_hatter
May 02, 2022Copper Contributor
Nivedipa-MSFT- Here are the logs for the second scenario
220502;09:17:28.494;[00410];021;APP_CALL;CREATE_CALL;7B08;RestRequest;GetWebRequest;T;>>>>>> request type=CreateCallRequest uri=https://graph.microsoft.com/v1.0/communications/calls method=POST content=application/json raw={"tenantId":"ZZZZZZZZ-ZZZZ-ZZZZ-ZZZZ-ZZZZZZZZZZZZ","callbackUri":"https://preprod.YYYYYYY.cloud:8544/callback/call","mediaConfig":{"@odata.type":"#microsoft.graph.serviceHostedMediaConfig","preFetchMedia":[]},"source":{"identity":{"applicationInstance":{"displayName":"CLICK_N_DIAL","id":"e8571c8b-2b94-4441-a2dd-92e7f6c6c715"}}},"targets":[{"identity":{"user":{"displayName":"David CHOLLET","id":"a75f8483-9fb4-4e07-8e41-6ef5d1e928b0","userPrincipalName":"dchollet@YYYYYYY.com"}}}]}
220502;09:17:29.231;[00429];021;APP_CALL;CREATE_CALL_ACK;7B08;RestRequest;Read;T;<<<<<< request type=CreateCallRequest response={"@odata.context":"https://graph.microsoft.com/v1.0/$metadata#communications/calls/$entity","id":"7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","state":"establishing","transferState":null,"terminationReason":null,"direction":"outgoing","ringingTimeoutInSeconds":null,"subject":null,"callbackUri":"https://preprod.YYYYYYY.cloud:8544/callback/call","requestedModalities":[],"activeModalities":[],"routingPolicies":[],"tenantId":"ZZZZZZZZ-ZZZZ-ZZZZ-ZZZZ-ZZZZZZZZZZZZ","myParticipantId":"8ae7814a-8c47-4b2f-9432-583b63d784fa","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5","mediaHostedRegion":null,"mediaState":null,"resultInfo":null,"answeredBy":null,"chatInfo":null,"meetingInfo":null,"transcription":null,"callOptions":null,"meetingCapability":null,"breakoutDetails":null,"pstnDetails":null,"toneInfo":null,"incomingContext":null,"terminationSender":null,"meetingGroupDetails":null,"callRoutes":[],"source":{"endpointType":null,"region":null,"languageId":null,"countryCode":null,"participantId":null,"identity":{"user":null,"phone":null,"guest":null,"encrypted":null,"onPremises":null,"applicationInstance":{"id":"e8571c8b-2b94-4441-a2dd-92e7f6c6c715","displayName":"CLICK_N_DIAL","tenantId":null,"registrantId":null},"application":null,"device":null}},"targets":[{"endpointType":null,"replacesCallId":null,"hidden":null,"removeFromDefaultAudioRoutingGroup":null,"participantId":null,"identity":{"phone":null,"guest":null,"encrypted":null,"onPremises":null,"applicationInstance":null,"application":null,"device":null,"user":{"id":"a75f8483-9fb4-4e07-8e41-6ef5d1e928b0","displayName":"David CHOLLET","tenantId":null,"registrantId":null,"userPrincipalName":"dchollet@YYYYYYY.com"}}}],"mediaConfig":{"@odata.type":"#microsoft.graph.serviceHostedMediaConfig","preFetchMedia":[]}}
220502;09:17:29.332;[00760];028;SERVER;CALLBACK_CALL_ACK;12ED;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"establishing","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:31.040;[00760];028;SERVER;CALLBACK_CALL_ACK;8FDF;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"established","direction":"outgoing","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:31.191;[00760];028;SERVER;CALLBACK_CALL_ACK;47BF;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"established","mediaState":{"@odata.type":"#microsoft.graph.callMediaState","audio":"active"},"callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:31.696;[00410];021;APP_CALL;TRANSFER;07DA;RestRequest;GetWebRequest;T;>>>>>> request type=TransferRequest uri=https://graph.microsoft.com/v1.0/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f/transfer method=POST content=application/json raw={"transferTarget":{"endpointType":"default","identity":{"phone":{"id":"XXXXXXXXXX"}}}}
220502;09:17:31.979;[00429];021;APP_CALL;TRANSFER_ACK;07DA;RestRequest;Read;T;<<<<<< request type=TransferRequest response=
220502;09:17:32.011;[00760];028;SERVER;CALLBACK_CALL_ACK;DEB9;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"transferring","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:32.315;[00760];028;SERVER;CALLBACK_CALL_ACK;0DBC;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"hold","mediaState":{"@odata.type":"#microsoft.graph.callMediaState","audio":"inactive"},"callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:32.735;[00760];028;SERVER;CALLBACK_CALL_ACK;5CB4;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"transferAccepted","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
220502;09:17:39.203;[00760];028;SERVER;CALLBACK_CALL_ACK;4483;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"deleted","resource":"/app/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceUrl":"/communications/calls/7f1f5b00-b323-4b38-bd41-a2e0850e2d0f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"terminated","resultInfo":{"@odata.type":"#microsoft.graph.resultInfo","code":200,"subcode":7015,"message":"The conversation has ended. DiagCode: 0#7015.@"},"terminationReason":"AppTransferred","callChainId":"750ae201-cc8f-48e9-94cc-a99f93cedba5"}}]}
Regards,
David CHOLLET
Nivedipa-MSFT
Microsoft
May 02, 2022Mad_hatter - We will investigate the logs and update you soon.