Forum Discussion

Copper Contributor

Apr 14, 2022

Teams client issue when quitting a call being transferred by a bot

Hello, I'm having several issues involving a microsoft teams bot with calling capability and call transfer. I use directly the GRAPH API, without using the SDK. The transfer used is direct trans...

failed_to_abandon.mp42.4 MB

call_window_closed.mp41.5 MB

Microsoft

Apr 14, 2022

Mad_hatter - Could you please share bot side log (especially the call chain id and repro time in UTC) for both scenarioes to investigate further?

ChetanSharma-msft

Microsoft

Apr 27, 2022

Mad_hatter - Could you please confirm if your issue has resolved or still looking for any help?

Mad_hatter
Copper Contributor
May 02, 2022
ChetanSharma-msft- The issue has not resolved, please see my answers to
Nivedipa-MSFT

Regards,

David CHOLLET
- Nivedipa-MSFT
  Microsoft
  May 16, 2022
  Mad_hatter - Engineering team had investigated the logs.
  For the first scenario, the transfer has been failed in the middle since User A interrupted during transferring.
  For the second scenario, the transfer has been succeeded. If neither User A or User B hanged up after the transferred call being connected.
  These both look like client issues.
  
  Could you please try to update the Teams client version and check again?
  - Mad_hatter
    Copper Contributor
    May 19, 2022
    Nivedipa-MSFT- Hi, I still have the issue unfortunately after a client update. I concur, it is a client issue.
    I couldn't reproduce the second scenario though, only the first one.
    
    Best regards,
    
    David CHOLLET