Forum Discussion
Teams button click gives the error and it hangs.
AyeshaKulsumSJ - Could you please try downgrading the version to Microsoft Teams Version 1.5.00.17004 (64-bit)-E and check again. User in Teams freezes when user clicks on "task/invoke" button - Stack Overflow thread confirmed that it works for them. We also tried setting up a sample at our end and it worked. Please find the recording at - https://github.com/microsoft/BotBuilder-Samples/issues/3695#issuecomment-1170880026.
Meghana-MSFT I am just following up to check regarding the above issue. Issue still exists when button is clicked from APP or Browser and there is no API call sent to us but teams is getting hanged where I am not able to click anything after that. Either we have to reload Browser or reopen the app, I can help you with any further details required. Looking forward to hearing from you.
AyeshaKulsumSJ - Could you please try downgrading the version to Microsoft Teams Version 1.5.00.17004 (64-bit)-E and check again. User in Teams freezes when user clicks on "task/invoke" button - Stack Overflow thread confirmed that it works for them. We also tried setting up a sample at our end and it worked. Please find the recording at - https://github.com/microsoft/BotBuilder-Samples/issues/3695#issuecomment-1170880026.
- Thank you for confirming back.
Meghana-MSFT Thank you for your support. The customer responded updating to the latest version worked for them.
- Please share the details at microsoftteamsdev@microsoft.com.
- Meghana-MSFT Can we make this thread private so that we could share details here or Can you share with us your email Id? Yes, they have shared Survey with external users(SurveySparrow Employees) to check the issue which is reproduced. And also when the survey is shared issue exists for only a few Employees(ACTINVISION) and it works for other employees(ACTINVISION).
AyeshaKulsumSJ - Could you please help with the below ask?
The team is unable to setup whole flow of SurveySparrow app. Could you please provide test account where it is repro'ing? You mentioned the issue exists for Customer ACTINVISION. They have added two of SurveySparrow Employees to their Organisation and shared Survey. does it mean it is shared to external users?
Meghana-MSFT http://shorturl.at/aefgB The issue exists for Customer ACTINVISION. They have added two of our SurveySparrow Employees to their Organisation and shared Survey.
When we click on the Survey button, teams get hanged and an API call is not made to SurveySparrow as seen in the network tab. It's working for a few Clients in their Organisation.AyeshaKulsumSJ - Could you please share recording of the issue repro. It would be helpful for as we do not have a local repro of the same. Thanks.
AyeshaKulsumSJ - We see that the users in these threads https://github.com/microsoft/BotBuilder-Samples/issues/3695#issuecomment-1176781813, Teams freezes when user clicks on "task/invoke" button - Stack Overflow have confirmed the issue is resolved for them. Could you please check in the latest version of Teams? Meanwhile we are checking with the engineering team as well.
Meghana-MSFT Can you send document to downgrade?
AyeshaKulsumSJ - Could you please let us know if the above suggestion helped?