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JFM_12
Iron Contributor
Oct 26, 2023

Setting Threshold for Monitoring Cal Quality

Hello I want to set some thresholds for the Call Quality in Teams. I have found some information here  Monitor call and meeting quality in Microsoft Teams - Microsoft Support Use CQD to manage ca...
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JFM_12's avatar
JFM_12
Iron Contributor
Oct 26, 2023

Hi Prasad
Thank you but I would like to have the recommended thresholds (numbers).

I haven't found 

- Second Feedback Rating Avg

- Video Poor %

- VBSS Poor %

What I have found in your document are
Frozen Video, Video Frame Loss, and Video Packet Loss: The default values are 1 percent for the degraded threshold, 5 percent for the excessive threshold, and a minimum of 15 call minutes.

So I can configure a Power BI with conditional formatting.

Microsoft has not provided a full list with their recommendations

Do you have such links
Regards
Juan

  • Prasad_Das-MSFT's avatar
    Prasad_Das-MSFT
    Icon for Microsoft rankMicrosoft
    Oct 27, 2023

    JFM_12 - There doesn't seem to be any such documentation available which explains that. To achieve your requirements, we recommend you give your feedback in Teams Feedback Portal.

    • JFM_12's avatar
      JFM_12
      Iron Contributor
      Oct 27, 2023

      Prasad_Das-MSFT 

      Hello Prasad

      Thank you very much.

      Have a great day.
      Regards
      JFM_12

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