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anishabhyankar's avatar
anishabhyankar
Brass Contributor
Sep 18, 2023
Solved

Icon image set for Incoming Webhook in MS Teams is not displaying.

I have created an Incoming Webhook in Microsoft Teams to send notifications. When I configure this webhook upload an image to it and click on the save button to save it, It is not showing that icon i...
developer
microsoft teams
  • anishabhyankar's avatar
    anishabhyankar
    Oct 26, 2023

    Hi Prasad_Das-MSFT and benniah - Yes, I have connected with the engineering team. At the time of debugging, we created a new incoming webhook and set the icon image to it and it worked! as expected. Before the call, I updated my MS Teams applications to the latest version. So it seems that this issue is fixed in the latest version. benniah - You can try to update the latest version of MS Teams and also create a new webhook to test it.

Prasad_Das-MSFT's avatar
Prasad_Das-MSFT
Icon for Microsoft rankMicrosoft
Oct 05, 2023

@ssj_springctin- Engineering team needs fiddler trace and in order to debug further need to get into call. Could you please schedule a call/meeting with engineering team adding proper agenda? Preferred time: 10am to 9pm IST

anishabhyankar's avatar
anishabhyankar
Brass Contributor
Oct 12, 2023

Prasad_Das-MSFT - As you said earlier to connect with the engineering team, I have sent an email to mailto:email address removed for privacy reasons for time confirmation. But they have not replied to my email yet.

Could you please check with them? to reply to my email and time confirmation?

  • aamirafridi's avatar
    aamirafridi
    Copper Contributor
    Nov 26, 2024

    its Nov 2024. same issue. the phone/icon uploaded with webhook is not appearing. still see the default one.

  • KarlaSantos's avatar
    KarlaSantos
    Copper Contributor
    Dec 27, 2023
    Same here. It was working fine and now it's not, out of nowhere, with no code changes.
  • jakaluthar's avatar
    jakaluthar
    Copper Contributor
    Nov 07, 2023

    benniah I have the same problem, but sadly this is not a solution for me as I'm using the web based Teams. I've tried Ctrl+Shift+R and that doesn't fix it.

     

    I can confirm that this functionality was perfectly fine two months ago and I've discovered the issue today. Microsoft must have broken something in the meantime.

  • benniah's avatar
    benniah
    Copper Contributor
    Oct 30, 2023

    anishabhyankar Updating to the new MS Teams fixed the issue 

  • anishabhyankar's avatar
    anishabhyankar
    Brass Contributor
    Oct 26, 2023

    Hi Prasad_Das-MSFT and benniah - Yes, I have connected with the engineering team. At the time of debugging, we created a new incoming webhook and set the icon image to it and it worked! as expected. Before the call, I updated my MS Teams applications to the latest version. So it seems that this issue is fixed in the latest version. benniah - You can try to update the latest version of MS Teams and also create a new webhook to test it.

  • Prasad_Das-MSFT's avatar
    Prasad_Das-MSFT
    Icon for Microsoft rankMicrosoft
    Oct 26, 2023

    anishabhyankar - Did you connect with engineering team? Were you able to resolve the issue? Any suggestions for benniah to try if your issue is resolved by connecting with engineering team?

  • benniah's avatar
    benniah
    Copper Contributor
    Oct 25, 2023

    Prasad_Das-MSFT Hello Prasad, I am experiencing this exact same issue . This started about a 2 weeks ago for me

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