Forum Discussion

Brass Contributor

Mar 21, 2024

Getting error in bot

Hi, we are getting this error from the chat bot of teams. We get this on response to a text. And this is not consistent. Sometime it works otherwise it throws this error [onTurnError] unhandled er...

Former Employee

Mar 22, 2024

ray2408 - We checked with a bot and it's working fine, since there is no consistent repro, could you please share following details with us so that we can investigate further.

Please share Bot-id, Bot logs, conversation id and tenant id at microsoftteamsdev@microsoft.com.

ray2408

Brass Contributor

Mar 23, 2024

Hi, this problems is resolved on it's own. I will send the details, if we get this again

Gustavo Lara Molina
Copper Contributor
Apr 26, 2024

Hello ray2408! how do you fix this? I'm getting the same issue 😕
- ray2408
  Brass Contributor
  Apr 26, 2024
  It just got resolved on its won. I couldn't reproduce it again.
  - Gustavo Lara Molina
    Copper Contributor
    Apr 26, 2024
    I thik the issue that I had was related to a App Registration and Bot Service Configuration. I created a new ones with the Multitenant option enable instead of Single Tenant, and that fix the error.