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NKM122205's avatar
NKM122205
Copper Contributor
Aug 02, 2019

Newbie: Integration with 3rd party UC systems?

Hi,     Is it possible to integrate MS Teams with 3rd party UC systems for calling? Specifically, is it possible to make a call, while inside a Teams client, using a 3rd party UC system a customer ...
developer
Abhijit_MSFT's avatar
Abhijit_MSFT
Icon for Microsoft rankMicrosoft

@NKM12220 This feature is not supported with Teams. You can not initiate the call from 3rd party calling system to teams. 

NKM122205's avatar
NKM122205
Copper Contributor
Aug 06, 2019
Thanks for the response. So, it looks like it is not possible to either initiate a call using a 3rd party UC system from Teams or update status of a a 3rd party call(initiated from outside teams) inside Teams UI. If so, as also asked, is that something in the roadmap?

Is then building a custom tab recommended way to build such an integration that then independently handles 3rd party call control and shows call status?

Thanks again and regards
  • Gousia_Begum's avatar
    Gousia_Begum
    Icon for Microsoft rankMicrosoft
    Sep 10, 2019

    NKM122205 We currently do not have any plans to support this. Thanks!!

     

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