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relkniw's avatar
relkniw
Brass Contributor
Dec 13, 2021

MS Graph API: set presence "Away" not working if MS Teams Client running

Hello everybody,   we use the MS Graph API to sync presence stati of 3rd party app with MS Teams status. We now run into the problem that we can not set the MS Teams Status of a user to "Away" duri...
developer
microsoft teams
  • Meghana-MSFT's avatar
    Meghana-MSFT
    Dec 15, 2021

    relkniw - According to the precedence order mentioned in presence sessions, Available has more precedence than Away. So you cannot override this precedence order with app configuration. However you can override any presence session directly through UI. 

     

    Thanks, 

    Meghana

    ---------------------------------------------------------------------------------------------------------- 

    If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate. 

Meghana-MSFT's avatar
Meghana-MSFT
Icon for Microsoft rankMicrosoft
Dec 13, 2021

relkniw - Could you please share more details and repro steps of this issue.

  • relkniw's avatar
    relkniw
    Brass Contributor
    Dec 15, 2021

    Meghana-MSFT 

    We are developing an Windows Service in c# and use the c# Graph SDK.

    We are setting the presence of Teams user like described here in the c# example: https://docs.microsoft.com/en-us/graph/api/presence-setpresence?view=graph-rest-1.0&tabs=csharp

    If a user is logged in to MS Teams with his MS Teams client, and status is "Available", status can not be set to "Away". He stays "Available".
    If the user is not logged in to MS Teams ans his status is "Offline", his status can be set to "Away".

     

    Regards

     

    Gerd

     

     

    • Meghana-MSFT's avatar
      Meghana-MSFT
      Icon for Microsoft rankMicrosoft
      Dec 15, 2021

      relkniw - According to the precedence order mentioned in presence sessions, Available has more precedence than Away. So you cannot override this precedence order with app configuration. However you can override any presence session directly through UI. 

       

      Thanks, 

      Meghana

      ---------------------------------------------------------------------------------------------------------- 

      If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate. 

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