Forum Discussion
Microsoft Teams Payment Gateway Error: 'Rejected. ,[object Object]' - How to Resolve?
I'm facing an issue where customers are unable to make payments through Microsoft Teams. Here's the error message they see:
We can't charge this payment method due to an issue on our end. Try another payment method or contact support and mention error code: Rejected. ,[object Object] (CV: M4JNvCMLrmPAb7vV.0.0)
Steps I’ve Taken to Troubleshoot:
- Cleared Teams cache.
- Used the new Teams desktop app.
- Tried reproducing the issue in browser incognito mode.
- Added a different credit card.
Findings:
- The issue persists across different environments and with new payment methods.
- A support engineer confirmed (Tracking ID: #2410100060001473) that the issue is with the payment gateway for third-party apps in Teams.
- I uploaded the HAR file to the portal under Case #2409110040002919 for further investigation.
Additional Context:
- Our credit card works perfectly for other purchases within Azure Portal and Admin Center.
- This issue has been unresolved for over two months, despite multiple follow-ups.
Does anyone know how to address or bypass this issue with the payment gateway for third-party apps on Microsoft Teams? Any guidance would be much appreciated.
Meghana-MSFTMicrosoft
- This issue is being discussed internally, could you please let us know if you are still looking for help? Would you please share your app name.
Yes, I am still facing the issue. I have enclosed recently requested the HAR and PSR logs as requested in the portal here.
Refer to the TrackingID#2410100060001473- Meghana-MSFT
Hi VipassanaMahale - This issue has been closed by support team. We are closing this issue. Please feel free to reach out to us if you face any issues further.
