Forum Discussion
Message Extension won't load properly in Teams Mobile
Microsoftvannyconoza -
For Desktop app issue I suggest clearing your Teams desktop app cache:
1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2. On your keyboard, Hold Windows key and Press R
3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
4. Delete the contents of the entire folder.
5. Restart Microsoft Teams > Sign In.
For mobile app issue can you please clarify below points.
1. Are you trying to open adaptive card on Taskmodule via messaging extension action?
2. Can you please share your adaptive card json to try at our end? Because you have mentioned you are trying multiple steps or we just need to try with choiceset?
3. Are you facing issue in android or IOS mobile?
Nivedipa-MSFT
Can you share steps for Mac?
For the mobile app issue,
1. Yes. We use adaptive card on task module as msg extension action. Something like this:
task: {
type: "continue",
value: {
card: cardAttachment,
height: height,
title: "Make Collaboration Happen",
url: null,
width: width
}
}
2. Yup, our card have TextBlock, ColumnSet, ChoiceSet, Input, Action.Submit, etc. We have tried checking our card in Adaptive Card Designer and seems to work so I guess can just try any simple card.
3. Currently, we are facing the issue in IOS. But again, this seem to only happen on our dev organization.
- Nivedipa-MSFT
vannyconoza
We have tested this on IOS version 15.5 and Teams version 4.12.0
But it's working fine at our end.
Please check below video for your reference:
https://user-images.githubusercontent.com/92150070/200525889-6d6b8c5c-3bdf-4734-8ba7-d13e188cfb91.mp4
Could you please update the Teams version and check again?- Hey vannyconoza, I'm facing the same issue on Android. My message extension uses Task Module and Adaptive Cards and it is working fine on Desktop apps and iOS devices but on Android task module doesn't shown up upon using my message extension. Can you please help?
- Nivedipa-MSFTvannyconoza - Could you please confirm is your issue resolved or are you still facing this issue?
- Nivedipa-MSFT
vannyconoza - We are checking this internally. We will update you soon.
