Forum Discussion
[iOS] Custom App Icon still renders as white square
I am following up on a rendering issue where my custom app icon appears as a blank white square on the iOS client.
Current Status:
Despite following the standard guidelines, the icon fails to render on iOS (Works perfectly on Android/Desktop).
What I have tried (and failed):
- Changed accentColor: Updated manifest from #FFFFFF to #4B6BF5 (Brand Blue) to avoid white-on-white issues.
- Version Bump: Increased manifest version from 1.0.17 to 1.0.18 to force cache invalidation.
- Re-installation: Completely uninstalled the app on iOS, cleared app data, and re-added it.
- Direct Upload via Teams Admin Center: I tried uploading the app package directly through the Admin Center, but the icon still fails to render on iOS.
- Commercial Marketplace: I have users who installed the app via the Commercial Marketplace, and they are also seeing a blank icon.
- "Publish to Org" via Developer Portal: I also tried the "Publish to Org" feature within the Developer Center, and the result is the same.
Icon Validation:
outline.pngoutline.png
color.png: 192x192, PNG, Transparent background.
- outline.png: 32x32, PNG, Pure white pixels only with transparent background.
Manifest Snippet:
{ "version": "1.0.18", "manifestVersion": "1.22", "id": "e4fae5da-30ea-4f90-9eae-807b2a13a127", "icons": { "outline": "outline.png", "color": "color.png" }, "accentColor": "#4B6BF5" }
Questions & Request for Assistance:
Has anyone faced a similar "blank white square" issue on iOS recently? Any suggestions would be greatly appreciated.
2 Replies
- Sayali-MSFT
Microsoft
Hello XianYunTang,
We were able to reproduce the issue in the [Mobile (iOS)] Teams version [7.22.77.2025223902/1219]. We have reported this as a bug for further investigation.
We will keep you updated as soon as we receive further information. Thank you for bringing this to our attention!
- XianYunTangCopper Contributor
Hi Sayali
Thank you for the update. I'm glad to hear that the team was able to reproduce the issue. I look forward to the fix in a future release. Please keep me posted on the progress.