Forum Discussion
jimbycat
Sep 24, 2024Copper Contributor
How to obtain phone number from an unanswered incoming call
I am a developer wanting to build an application to obtain the phone number from an (unanswered) inbound call on Teams in order to query a customer database for prior orders, etc., and open a window ...
- Sep 25, 2024
jimbycat -It seems that extracting the phone number from an incoming call on Teams in real-time using the Graph API is currently not possible. The Graph API does not support real-time notifications for incoming calls with phone numbers.
You can create a bot that interacts with Teams calls and meetings using real-time voice, video, and screen sharing. This bot can receive call data such as the phone number and call start time. To achieve this, you need to use the Microsoft Graph APIs for calls and online meetings.
If you need real-time data, creating a bot might be the most viable solution.
Sayali-MSFT
Microsoft
Sep 24, 2024jimbycat- Thanks for reporting your issue.
We will check this at our end and will get back to you.
We will check this at our end and will get back to you.