Forum Discussion
how to invoke a custom action when an incoming call is answered in a call queue
Florian4711 I think today you would need to create a custom app that handles the calls using ACS, Azure Communication Services – Communication APIs | Microsoft Azure. Your app would then be in control of the call and receive events when it's answered etc.
Another option may be the soon to arrive feature where Teams will open a web page on your client when answering a call, typically this is for CRM type applications to find a customer's data, collect notes about the call etc. but that page could also log into a database with the callers' details, have a look in message centre for MC445202
Florian4711 I think today you would need to create a custom app that handles the calls using ACS, Azure Communication Services – Communication APIs | Microsoft Azure. Your app would then be in control of the call and receive events when it's answered etc.
Another option may be the soon to arrive feature where Teams will open a web page on your client when answering a call, typically this is for CRM type applications to find a customer's data, collect notes about the call etc. but that page could also log into a database with the callers' details, have a look in message centre for MC445202
