Forum Discussion
File handler configuration does not update
Thank you for your inquiry about your Teams app development issue! To assist you better, could you please provide the following details?
- Reproduction Steps: Please share the steps you took to encounter the issue.
- Documentation Links: Any specific documentation you followed that relates to your problem.
Hi Prasad,
Thank you for following up on this issue. Below are the requested details:
**Reproduction Steps:**
1. A user installs the Lumin file handler integration for OneDrive.
2. We updated the file handler configuration in the Azure App Registration (e.g., updated `logo` in the manifest).
3. While some users receive the updated configuration after clearing the file handler cache, others continue to see the old configuration despite:
- Following the steps in this documentation: https://learn.microsoft.com/en-us/onedrive/developer/file-handlers/reset-cache?view=odsp-graph-online
- Clearing their browser cache and restarting OneDrive.
- Removing the application.
4. Even after 1–2 weeks, some users are still stuck with the outdated configuration.
**Expected Behavior:**
- Users should see the updated file handler configuration once the cache is reset.
**Actual Behavior:**
- Some users cannot clear the old configuration and experience the outdated file handler behavior.
**Documentation Followed:**
- [Resetting the File Handler Cache](https://learn.microsoft.com/en-us/onedrive/developer/file-handlers/reset-cache?view=odsp-graph-online)
- [Azure App Registration and Manifest Updates](https://learn.microsoft.com/en-us/entra/identity-platform/reference-app-manifest#addins-attribute)
**Additional Details:**
- App Name: Lumin
- App ID: 2997c98e-9b39-4f93-9378-35cf0644cbf3
- The updated configuration has been verified in Azure App Registration, and it works for some users.
- Affected users come from multiple tenants, with inconsistent results.
Could you advise on additional steps or perform a manual backend cache invalidation for the affected tenants?
Best regards,
Toan