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donkos's avatar
donkos
Copper Contributor
Sep 20, 2021

Error with Teams Apps login

About 10% of our users are unable to log into our app from the Teams Windows Client.  This does not occur on the Macintosh, IOS or Android.    When they attempt to log in, they are presented with a...
developer
microsoft teams
KenCrest's avatar
KenCrest
Copper Contributor
Oct 11, 2021

HunaidHanfee-MSFT 

Thank you for keeping us posted. We greatly appreciate that. Our engineer will be posting the findings that we are seeing to assist you with this bug. In the meantime, could you send me the Microsoft ticket# for this bug? We are being asked by our customer who is being impacted by this problem.

 

Thank you!

Ken

HunaidHanfee-MSFT's avatar
HunaidHanfee-MSFT
Icon for Microsoft rankMicrosoft
Oct 12, 2021
Thank you KenCrest, The bug is internal and it doesn't have publicly accessible URL. For the updates I will let you know. Also, I will share the findings shared by you and other community member with the concerned team.
  • donkos425's avatar
    donkos425
    Copper Contributor
    Nov 23, 2021
    The summary is excellent. Thank you. We will track via the GitHub
  • KimvdM's avatar
    KimvdM
    Copper Contributor
    Nov 22, 2021
    I faced exactly the same issue. I would like to be updated when there are any solutions for this, because this login issue is a big issue for our customers as well.
  • KenCrest's avatar
    KenCrest
    Copper Contributor
    Oct 14, 2021

    HunaidHanfee-MSFT 

    The customer has a Microsoft Senior Customer Success Account Manager that is requesting the case# so that they can review it on behalf of the customer/organization. Could you kindly reach out to Ed Capko with the internal case# for this bug? Thank you so much. 

    Ed Capko

    Senior Customer Success Account Manager

    ecapko@microsoft.com

    UC number: 604-693-7873 (calls office and cell)

  • donkos425's avatar
    donkos425
    Copper Contributor
    Oct 13, 2021

    HunaidHanfee-MSFT - one thing we are seeing is that the users that can't log in tend to have their devices hybrid joined to AAD.  Again, this only affects Teams Windows Desktop App. 

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