Forum Discussion
[Development] Microsoft Teams get crash randomly after 5~30mins
1. OS Version: MacOS Mojave version 10.14.4
2. Desktop App Logs. in attachment logs.txt.zip
3. Desktop Install Logs. I can not find the log for this
4. Desktop Setting and Configs: in attachment destop_setting_logs.zip
5 & 6: The team just random suddenly turn off, there are no error/ warning. It just close like I press the quit the app
7. Just open the app like I mention above (install App studio then create new app with my url in the Tab , install and open it ), let it idle, don't click anything and do other tasks in other applications and Teams crash after few hours. I not event touch the Teams
8. Teams just update new version 1.2.00.31052 in 10-November , I see the crash not happen frequently like before.
Before there are 2 errors cause Teams crash:
- Unhandled exception occured Error: Object has been destroyed
- Unhandled exception occured Error: callback can only be called for once
After the update, I strongly believe they already fixed the issue ' callback can only be called for once’.
However, they still not fix the issue ' Object has been destroyed’ so Teams still crash randomly but not often. I hope in next few update, Teams will fix it. You can see the error 'Object has been destroyed' in the logs.txt. It just happened yesterday.
The crash happen around few times in a day after Teams update ( 4times/day before Teams update it was 30times/day)
I can not find 'desktop_plugin_host_crashed ' and 'desktop_gpu_process_crashed'
Jon_Leapexpert Thanks for sharing the info. Please help with the below information as well:
Tenant IDs/Names
Number of tenants affected
Number of users affected
User alias
Is it happening now: [Y/N]
Time period of incident
Problem Description
Issue experiencing in Web/Desktop/Mobile App
Tenant IDs/Names
Number of tenants affected
Number of users affected
User aliasJust only me and my colleagues got that issue because my app still in development phase. We not publish it yet so there are no users yet.
Is it happening now: [Y] . Yes. You can see the log, Teams just crashed yesterday 12-November
Time period of incident: it just randomly, sometime it not happen in a day, sometime it crash 5times in a day
Problem Description: Open my app , let it idle, don't touch it, do something else -> the app close . My app build with react.
Issue experiencing in Web/Desktop/Mobile App: only in Desktop app in MacOs environment. I not sure about the Window. It run normally in Web
How did you integrate the tab into Teams? Did you use the Document Library tab, SharePoint tab, or Website tab?
Also Kindly provide below information.
1. MS diagnostic logs ( Keyboard shortcut: Option + Command + Shift+1 )
2. Fiddler trace
2. Screenshots
Step 1: install App studio
Step 2: import my app ( in attachment LeapXpertTest(1).zip)
Step 3: open it and let it idle for few hours, don't need to click anything , it might randomly crash
I just updated new log in attachment, today 14-November it still crash with the same reason: 'Unhandled exception occured Error: Object has been destroyed'. I opened my app and did other tasks, after few hours, it just auto closed.
Did you use the Document Library tab, SharePoint tab, or Website tab? I use website tab
Fiddler trace: I don't use it now, I will try to install this