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muditsaxena's avatar
muditsaxena
Copper Contributor
Oct 28, 2022

Customers unable to use our published app

Hi Team,    Our `Tact EU` app is published on Teams App Store. There are primary use cases associated with this app   1. Meeting Stage Support  2. Bot Integration for receiving real-time meeting...
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Prasad_Das-MSFT's avatar
Prasad_Das-MSFT
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Oct 28, 2022

muditsaxena - Is there any console error you are getting? 

Could you please go to https://admin.teams.microsoft.com and check the following sections as well:

  • Teams apps > Permission policies: Is there a policy that blocks 3rd-party and custom apps to be installed by the installing user?
  • Teams apps > Setup policies : Is uploading of custom apps allowed?
  • Teams apps > Manage apps: Can you find an installation of the app in this list? If you click the Org-wide app settings and check if it indicates that users are allowed to install 3rd-party apps and interact with custom apps?

    According to the error shown in Azure portal it seems like Admin has blocked the app.
    Please refer this Manage app permission policies in Microsoft Teams - Microsoft Teams | Microsoft Learn and unblock/allow the app if you have admin permission. If not, contact your admin.
  • muditsaxena's avatar
    muditsaxena
    Copper Contributor
    Oct 28, 2022

    Prasad_Das-MSFT Admin users in the customer tenant are able to add our app to the meeting but standard users are not able to do so.

    Customer has allowed access to the app through a custom app policy. Also, they have enabled the org-wide setting to allow third-party apps. They followed all steps mentioned here 

     

    https://jpn01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-US%2Fmicrosoftteams%2Fmanage-apps%23allow-and-block-apps&data=05%7C01%7Cnick.barrett%40kyowakirin.com%7C9b266eb49abe494f665f08dab8c3fb0d%7C34db9a5d91ba486ebb82d37d2ee1d84c%7C0%7C0%7C638025449169128632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=OAfquh5BnYEzZVPtYcBKap154IfV7QA9C%2B0NdLlKnYY%3D&reserved=0

     

    But still, they are facing the same issue

    • muditsaxena's avatar
      muditsaxena
      Copper Contributor
      Oct 31, 2022
      Further, update we on looking at the customer tenant MS Teams client console we see this error when a user tries to install the app

      ``status: 401, errorCode: \\\"UserNotAuthorizedToGrantResourceSpecificPermissions\\\"``

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