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JamMan0100's avatar
JamMan0100
Copper Contributor
Dec 13, 2023

Creating new jira cloud connector Create URL Something went wrong

Hi, I'm trying to add a Jira cloud connector on my sharepoint site, but after entering a name I just get this message: 

Something went wrong.
 
An unexpected error occurred. Please try again.
RequestId: c3e8c01a-f3f5-2a9f-3fde-1007ad226b5c
Server: AM6PR10MB2855
Date: 12/13/2023 4:49:33 PM

 Any help would be great

  • ankeshku's avatar
    ankeshku
    Copper Contributor
    Hi JamMan0100, I am also facing same issue if got any solution on it please help me
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi JamMan0100,

    you can try the following steps to try to resolve your issue:

    1. Review Permissions:
      Confirm that you possess the necessary permissions to add a connector. This involves being the administrator for both: your organization's Microsoft 365 tenant and your Jira site.

    2. Authentication Details:
      Ensure correct authentication details. If using Basic Authentication, verify that the provided username (usually email ID) and API token are accurate.
      OAuth 2.0 is the recommended authentication method.

    3. Seek Support:
      If the above steps don't resolve the problem, consider reaching out to Microsoft or Atlassian support for further assistance.

    Atlassian Jira Cloud Microsoft Graph connector | Microsoft Learn

    Fix error connections between Jira Cloud and Bitbucket | Atlassian Support



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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • JamMan0100's avatar
      JamMan0100
      Copper Contributor

      LeonPavesic In the end I just kept trying and found that despite frequent error messsages, everything was actually being set up and working.

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