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JamMan0100's avatar
JamMan0100
Copper Contributor
Dec 13, 2023

Creating new jira cloud connector Create URL Something went wrong

Hi, I'm trying to add a Jira cloud connector on my sharepoint site, but after entering a name I just get this message: 

Something went wrong.
 
An unexpected error occurred. Please try again.
RequestId: c3e8c01a-f3f5-2a9f-3fde-1007ad226b5c
Server: AM6PR10MB2855
Date: 12/13/2023 4:49:33 PM

 Any help would be great

Administrator
Incoming Webhooks
JIRA
microsoft teams

3 Replies

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  • ankeshku's avatar
    ankeshku
    Copper Contributor
    Feb 07, 2024
    Hi JamMan0100, I am also facing same issue if got any solution on it please help me
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Dec 14, 2023

    Hi JamMan0100,

    you can try the following steps to try to resolve your issue:

    1. Review Permissions:
      Confirm that you possess the necessary permissions to add a connector. This involves being the administrator for both: your organization's Microsoft 365 tenant and your Jira site.

    2. Authentication Details:
      Ensure correct authentication details. If using Basic Authentication, verify that the provided username (usually email ID) and API token are accurate.
      OAuth 2.0 is the recommended authentication method.

    3. Seek Support:
      If the above steps don't resolve the problem, consider reaching out to Microsoft or Atlassian support for further assistance.

    Atlassian Jira Cloud Microsoft Graph connector | Microsoft Learn

    Fix error connections between Jira Cloud and Bitbucket | Atlassian Support



    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • JamMan0100's avatar
      JamMan0100
      Copper Contributor
      Dec 20, 2023

      LeonPavesic In the end I just kept trying and found that despite frequent error messsages, everything was actually being set up and working.

Resources

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Hi, I'm trying to add a Jira cloud connector on my sharepoint site, but after entering a name I just get this message: 

Something went wrong.
 
An unexpected error occurred. Please try again.
RequestId: c3e8c01a-f3f5-2a9f-3fde-1007ad226b5c\nServer: AM6PR10MB2855\nDate: 12/13/2023 4:49:33 PM

 Any help would be great

","body@stringLength":"879","rawBody":"

Hi, I'm trying to add a Jira cloud connector on my sharepoint site, but after entering a name I just get this message: 

Something went wrong.
 
An unexpected error occurred. Please try again.
RequestId: c3e8c01a-f3f5-2a9f-3fde-1007ad226b5c\nServer: AM6PR10MB2855\nDate: 12/13/2023 4:49:33 PM

 Any help would be great

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Creating new jira cloud connector Create URL Something went wrong","moderationData":{"__ref":"ModerationData:moderation_data:4051234"},"body":"Hi JamMan0100, I am also facing same issue if got any solution on it please help me","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-07T04:18:44.194-08:00","lastPublishTime":"2024-02-07T04:18:44.194-08:00","metrics":{"__typename":"MessageMetrics","views":717},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:TeamsDeveloper/message:4007974/message:4051234","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":13,"name":"Silver Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1767394":{"__typename":"User","id":"user:1767394","uid":1767394,"login":"LeonPavesic","biography":"As a dedicated Microsoft enthusiast and certified professional, I specialize in Microsoft 365 Administration, Azure Administration, and application support. With a strong track record, I deliver practical solutions to meet clients' needs.\r\n\r\nMy expertise spans Microsoft 365 services such as Office 365, Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Power Platform. I hold certifications including Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security Operations Analyst Associate, Microsoft 365 Certified: Teams Administrator Associate, and Azure Administrator Associate.\r\n\r\nI excel in identity and access management with Azure Active Directory, ensuring robust data security. Committed to staying current in the field, I continuously expand my skills to offer top-notch support.\r\n\r\nProficient in managing Microsoft 365 systems and Azure cloud services, I handle tasks like imaging, configuration, installation, and maintenance.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-08T01:15:37.475-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNzY3Mzk0LTQ4MzcwN2kzQzgyMUFDMTM3MjQxQ0Ew"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1767394"},"ModerationData:moderation_data:4008965":{"__typename":"ModerationData","id":"moderation_data:4008965","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4008965":{"__typename":"ForumReplyMessage","uid":4008965,"id":"message:4008965","revisionNum":1,"author":{"__ref":"User:user:1767394"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TeamsDeveloper"},"parent":{"__ref":"ForumTopicMessage:message:4007974"},"conversation":{"__ref":"Conversation:conversation:4007974"},"subject":"Re: Creating new jira cloud connector Create URL Something went wrong","moderationData":{"__ref":"ModerationData:moderation_data:4008965"},"body":"

Hi JamMan0100,

you can try the following steps to try to resolve your issue:

  1. Review Permissions:
    Confirm that you possess the necessary permissions to add a connector. This involves being the administrator for both: your organization's Microsoft 365 tenant and your Jira site.

  2. Authentication Details:
    Ensure correct authentication details. If using Basic Authentication, verify that the provided username (usually email ID) and API token are accurate.
    OAuth 2.0 is the recommended authentication method.

  3. Seek Support:
    If the above steps don't resolve the problem, consider reaching out to Microsoft or Atlassian support for further assistance.

Atlassian Jira Cloud Microsoft Graph connector | Microsoft Learn

Fix error connections between Jira Cloud and Bitbucket | Atlassian Support



Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)

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LeonPavesic In the end I just kept trying and found that despite frequent error messsages, everything was actually being set up and working.

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