Forum Discussion
Content of iframe embed of In-meeting app turns grey
Hi, we have a working integration with MS Teams. We've built it upon In-meeting app experience. Some of our customers started to complain that shortly after the integration app starts to load, whol...
Sayali-MSFT we are experiencing this issue with Slido added as in-meeting app
https://appsource.microsoft.com/en-us/product/office/WA200002357?tab=Overview
We create new meeting in Teams calendar, add invitees, then we add Slido to event.
Once the meeting is running, some attendees are displayed grey rectangle instead of iframe with Slido app.
Sayali-MSFT
Microsoft
MicrosoftMarekSolvingTeamsIssue -We are unable to repro the scenario .Could you please update the Teams version and check it once?
- Unfortunately I cannot reproduce the issue. Our clients however face this issue on a regular basis. The necessary thing in this case would be check crashes of WebView component in Teams logs or error report systems. It will definitely be somewhere.
- Sayali-MSFTMarekSolvingTeamsIssue -Could you please tell to customer for updating the teams version? may be some issue is resolved in this version.
We are also trying to repro but Unfortunately we cannot reproduce the issue.- It is not only one customer, there are multiple customers that we know of, so there is probably also lot of other customers that haven't approached us.
Our customer that reported this issue is having two accounts, one is on Teams Developer Preview and the second one is updated regularly.
We need to address this issue, we need to know, what is going on. We will do our best to obtain logs (from Help -> Collect support files). Once we have them, we will send it over to you.
In the meantime, please check Teams crash reports, WebView component is definitely crashing there.
Thank you for your help.