Client needs a "license" to see our app icon?

Question

Hello, all. A new client of ours is trying to implement our app and sent us this:&nbsp;Has anyone seen this? I searched the forum but didn't find a lot.&nbsp;Thanks in advance.

dinesh-msft · Answer

Hi&nbsp;culander&nbsp;- The authentication mechanism for users can involve single sign-on (SSO) using Microsoft credentials or third-party OAuth Identity Providers. This authentication process is essential for verifying user entitlement and enabling the corresponding app functionality for the logged-in user.
For more details, apps authenticate for users in Microsoft Teams, please refer to the official documentation on Apps authenticate users.

culander · Answer

Dinesh-MSFT&nbsp;- thank you! Our authentication is directly through Microsoft. Do you really think that would be the reason the icon wouldn't display?

chetansharma-msft · Answer

Hello culander - Could you please more information and repro steps like it is a 1st party app or custom app?
Are you sideloading the app?

Please share Manifest app package, so that we can check it once from our end and let us know if any other configuration is done in Teams Admin center.

culander · Answer

&nbsp;- thank you.&nbsp;in the screenshot below, I clicked from the left navigation bar:Teams Apps -&gt; Manage AppsThen when the page loads, I went on the top right menu:Actions -&gt; Upload new app&nbsp;ChetanSharma-msft

culander · Answer

Can I send you the manifest file in an email instead of a public forum? Also, I'm not sure of the difference between a 1st party app or custom app. I guess it's a custom app because we built it, Microsoft didn't build it. Is that what you mean?

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Client needs a "license" to see our app icon?

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