Forum Discussion
Client needs a "license" to see our app icon?
Hello, all. A new client of ours is trying to implement our app and sent us this: Has anyone seen this? I searched the forum but didn't find a lot. Thanks in advance.
Hi culander - The authentication mechanism for users can involve single sign-on (SSO) using Microsoft credentials or third-party OAuth Identity Providers. This authentication process is essential for verifying user entitlement and enabling the corresponding app functionality for the logged-in user.
For more details, apps authenticate for users in Microsoft Teams, please refer to the official documentation on Apps authenticate users.
Dinesh-MSFT - thank you! Our authentication is directly through Microsoft. Do you really think that would be the reason the icon wouldn't display?