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Cannot initiate PSTN calls from bot
Hi everybody, within my calling bot I try to initiate a PSTN call like https://docs.microsoft.com/en-us/graph/api/application-post-calls?view=graph-rest-1.0&tabs=http#example-8-create-peer-to-pee...
- We could solve the problem. We used the wrong object ID for creating the call. After using the object ID from the assigned service user, it works.
Nivedipa-MSFT
Microsoft
MicrosoftWe are looking into the issue.We will update you
Thanks,
Nivedipa
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Nivedipa-MSFTHi Nivedipa,
I could solve the "InternalServerError" by using following c# code:
AdditionalData = new Dictionary<string, object>()
{
{"phone", new Identity() { Id = pDevice} }
}
instad of
AdditionalData = new Dictionary<string, object>()
{
{"phone", "{\"@odata.type\":\"#microsoft.graph.identity\",\"id\":\"+12345678901\"}"}
}
But now I have annother problem: After sending the MakeCall Request I get an establishing Event and immediately an Terminated Event with an Error:
"value": [
{
"changeType": "Updated",
"resourceUrl": "/communications/calls/911f6100-723b-400b-9053-893f686f3131",
"resource": "/app/calls/911f6100-723b-400b-9053-893f686f3131",
"resourceData": {
"@odata.type": "#microsoft.graph.call",
"state": "establishing",
"callChainId": "ef0c7f6a-974b-4700-8525-d74fe4d924c2"
},
"@odata.type": "#microsoft.graph.commsNotification"
}
],
"@odata.type": "#microsoft.graph.commsNotifications"
}
{
"value": [
{
"changeType": "Deleted",
"resourceUrl": "/communications/calls/911f6100-723b-400b-9053-893f686f3131",
"resource": "/app/calls/911f6100-723b-400b-9053-893f686f3131",
"resourceData": {
"@odata.type": "#microsoft.graph.call",
"state": "terminated",
"resultInfo": {
"@odata.type": "#microsoft.graph.resultInfo",
"code": 500,
"subcode": 9999,
"message": "Get Outbound routing - failed getting userId from billedUserMri: 28:d86f4970-a209-46f1-ad06-87137338eac2. DiagCode: 500#510543"
},
"callChainId": "ef0c7f6a-974b-4700-8525-d74fe4d924c2",
"terminationSender": {
"@odata.type": "#microsoft.graph.identitySet",
"phone": {
"@odata.type": "#microsoft.graph.identity",
"id": "+41*********",
"displayName": "4:+41*******",
"identityProvider": "None"
}
}
},
"@odata.type": "#microsoft.graph.commsNotification"
}
],
"@odata.type": "#microsoft.graph.commsNotifications"
}
The service user for the bot has an "Microsoft 365 E3" and a "Microsoft 365 Phone System" license.
And I am able to make call from a PSTN number to the bot.
Any idea?
Regards
Gerd
- We could solve the problem. We used the wrong object ID for creating the call. After using the object ID from the assigned service user, it works.
- Hi, would you mind sharing where exactly in the API / code do you user the service user object id instead of bot registration ID. Basically I'm trying to get the IncidentBot sample to call PSTN, I did all the configuration as described is this thread but getting the same error "DiagCode: 500#510543".
thanks in advance.
Łukasz- Ok, I've found the issue, you need to add call source "applicationInstance" with id of the service account. It's not well documented and not in c# api, must be done manually through additional data.
Hi relkniw
Could you please show where do you get the correct object id that works in your case? There seem to be several options and we are not sure which one is correct.
Thanks a lot.
Hi ecastan1,
I think you have created a new service user in the Azure AD for your calling bot by using a powershell command. Something like New-CsOnlineApplicationInstance -UserPrincipalName
<new userid> -ApplicationId <ClientId>. Then you have to use the object id of that new created user.Hope that answers your question.
Regards
Gerd
