Forum Discussion
relkniw
Oct 26, 2021Brass Contributor
Cannot initiate PSTN calls from bot
Hi everybody, within my calling bot I try to initiate a PSTN call like https://docs.microsoft.com/en-us/graph/api/application-post-calls?view=graph-rest-1.0&tabs=http#example-8-create-peer-to-pee...
- Nov 08, 2021We could solve the problem. We used the wrong object ID for creating the call. After using the object ID from the assigned service user, it works.
Nivedipa-MSFT
Microsoft
Oct 26, 2021We are looking into the issue.We will update you
Thanks,
Nivedipa
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- relkniwNov 03, 2021Brass Contributor
Nivedipa-MSFTHi Nivedipa,
I could solve the "InternalServerError" by using following c# code:
AdditionalData = new Dictionary<string, object>()
{
{"phone", new Identity() { Id = pDevice} }
}instad of
AdditionalData = new Dictionary<string, object>()
{
{"phone", "{\"@odata.type\":\"#microsoft.graph.identity\",\"id\":\"+12345678901\"}"}
}But now I have annother problem: After sending the MakeCall Request I get an establishing Event and immediately an Terminated Event with an Error:
"value": [
{
"changeType": "Updated",
"resourceUrl": "/communications/calls/911f6100-723b-400b-9053-893f686f3131",
"resource": "/app/calls/911f6100-723b-400b-9053-893f686f3131",
"resourceData": {
"@odata.type": "#microsoft.graph.call",
"state": "establishing",
"callChainId": "ef0c7f6a-974b-4700-8525-d74fe4d924c2"
},
"@odata.type": "#microsoft.graph.commsNotification"
}
],
"@odata.type": "#microsoft.graph.commsNotifications"
}{
"value": [
{
"changeType": "Deleted",
"resourceUrl": "/communications/calls/911f6100-723b-400b-9053-893f686f3131",
"resource": "/app/calls/911f6100-723b-400b-9053-893f686f3131",
"resourceData": {
"@odata.type": "#microsoft.graph.call",
"state": "terminated",
"resultInfo": {
"@odata.type": "#microsoft.graph.resultInfo",
"code": 500,
"subcode": 9999,
"message": "Get Outbound routing - failed getting userId from billedUserMri: 28:d86f4970-a209-46f1-ad06-87137338eac2. DiagCode: 500#510543"
},
"callChainId": "ef0c7f6a-974b-4700-8525-d74fe4d924c2",
"terminationSender": {
"@odata.type": "#microsoft.graph.identitySet",
"phone": {
"@odata.type": "#microsoft.graph.identity",
"id": "+41*********",
"displayName": "4:+41*******",
"identityProvider": "None"
}
}
},
"@odata.type": "#microsoft.graph.commsNotification"
}
],
"@odata.type": "#microsoft.graph.commsNotifications"
}The service user for the bot has an "Microsoft 365 E3" and a "Microsoft 365 Phone System" license.
And I am able to make call from a PSTN number to the bot.
Any idea?
Regards
Gerd
- relkniwNov 08, 2021Brass ContributorWe could solve the problem. We used the wrong object ID for creating the call. After using the object ID from the assigned service user, it works.
- lukaszzwierkoApr 15, 2022Copper ContributorHi, would you mind sharing where exactly in the API / code do you user the service user object id instead of bot registration ID. Basically I'm trying to get the IncidentBot sample to call PSTN, I did all the configuration as described is this thread but getting the same error "DiagCode: 500#510543".
thanks in advance.
Łukasz