Forum Discussion
Call queue - Calls wrong views
When other members of call queue answer to a call, my Teams client displays these calls as in attachment This view doesn't go away, the only way is logout and login in Teams client. Is it a bug? Wh...
Gousia_Begum
Microsoft
Microsoft8alemas63_ Could you please clarify if this is happening everytime or only in specific cases? Could you please provide the logs captured during the repro? You could get them by pressing Ctrl+Alt+Shift+1 with Teams app in focus during the repro.
Gousia_Begumthis happens every time when other member of the call queue answer to calls.
In attachment Teams logs and a screenshot of the call not answered
- Gousia_Begum
8alemas63_ Could you please let us know what is the call queue routing method used? It would be one of the following three values:
Gousia_Begumthe call queue routing method is attendant