Forum Discussion

MehdiBenHamida's avatar
MehdiBenHamida
Copper Contributor
Nov 08, 2021

‎outlook webbhooks delayed ‎

Hi there, One of our customers is not receiving or receiving Outlook webhooks with a huge delay, which doesn't happen for other inboxes authenticated through the same application. What could be a root cause of this, and do you have some troubleshooting steps for us please?

Thank you! Regards, Mehdi

4 Replies

    • MehdiBenHamida's avatar
      MehdiBenHamida
      Copper Contributor

      Nivedipa-MSFT Repro steps are unknown, the integration was working fine and then one of our customers claimed that he has problem with the integration and after some investigation we found that we have an issue with webhooks. We had the same issue two months ago and we reported the issue to MS support team they said that there is glitch and they have to run scripts to bypass it.