Forum Discussion
Surface Pro 7+ - multiple errors
Help.
I installed some hardware updates, and now my Surface is stuck in blue screen loop.
The loop starts with a black screen saying "Your device ran into a problem and needs to restart. You can restart." with "Stop code: KERNEL_SECURITY_CHECK_FAILURE (0x139)" at the bottom. (the device doesn't turn off on it's own at this point at all) When I turn it off and turn it on again, it goes into blue screen with 0xc0000001 error, only F8 and F10 keys are working. Then "File: \WINDOWS\system32\winload.efi" with error code 0xc0210000, again only F8 and F10 are working. Then BitLocker requiring a key. I input the key, and then get 9 options - and none are working. Whichever I press, the loop starts again.
Sometimes I get a black screen "Edit Windows boot options for: Windows 11
Path: \WINDOWS\system32\winload.efi
Partition: {(a long sequence)}
Hard disk: {(a long sequence)}
[ /NOEXECUTE=OPTIN /HYPERVISORLAUNCHTYPE=AUTO /FVEBOOT=2125824 /NOVGA
(edition line here)]"
I've tried making a USB with recovery image, but the Surface doesn't read it fully - my USB has a tiny light, and it flickers for a few seconds only when I choose options 4-6 (they're safe modes), but then it goes back into the reset loop.
I've tried searching for solutions, but I can't find any that answers all 4 at the same time; and when I'm searching individually all of them say "wait till Windows boots, and then go to Start menu"... and I obviously can't do that since Windows doesn't boot.
Any ideas?? I feel hopeless :((((((
(sorry for any spelling or translation mistakes, my Windows (and I lol) operates in Polish)
Sadly, there's no solution. Had to completely reinstall and wipe everything completely.
I think I'm never installing any upgrade that's younger than 6 months ever again lol.
4 Replies
- PattCopper Contributor
Sadly, there's no solution. Had to completely reinstall and wipe everything completely.
I think I'm never installing any upgrade that's younger than 6 months ever again lol.
- PattCopper Contributor
Sadly, nothing works. Been emailing back and forth with helpdesk of the app through which I installed the updates (the app isn't from Microsoft, but all of the updates were official). They've been very helpful, but sadly nothing worked. Probably some important files got corrupted during updates, and I'm mostly resigned to reinstalling the system altogether, even though it'd mean losing everything.
I'll try to find some advanced helpdesk from Microsoft as a last straw.
- PattCopper Contributor
In my stressed state it did not occur to me that Surface probably has a different way of entering the BIOS than normal computer. I was able to get into BIOS (holding vol up and then pressing power button), in one of options there was to try installing from USB but I got "Refresh settings request failed, (file name).Dfi not found". Turned off the device, and I just now read somewhere to hold vol DOWN and then power to boot from USB. It did work in some way, I got the repair/reinstall menu. Will try different options (I don't want to wipe all my data :(((( ), for now it's "repair attempt", I'll see how it goes. Will post an update when something works.
- PattCopper Contributor
ah, I see I can't edit but I forgot to add - I have unplugged mouse and keyboard, so they aren't the source of errors.