Forum Discussion
Patt
Nov 17, 2025Copper Contributor
Surface Pro 7+ - multiple errors
Help. I installed some hardware updates, and now my Surface is stuck in blue screen loop. The loop starts with a black screen saying "Your device ran into a problem and needs to restart. You can re...
- Nov 18, 2025
Sadly, there's no solution. Had to completely reinstall and wipe everything completely.
I think I'm never installing any upgrade that's younger than 6 months ever again lol.
Patt
Nov 18, 2025Copper Contributor
Sadly, nothing works. Been emailing back and forth with helpdesk of the app through which I installed the updates (the app isn't from Microsoft, but all of the updates were official). They've been very helpful, but sadly nothing worked. Probably some important files got corrupted during updates, and I'm mostly resigned to reinstalling the system altogether, even though it'd mean losing everything.
I'll try to find some advanced helpdesk from Microsoft as a last straw.