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Surface Laptop 7, will not boot after system restore
Brand new Surface 7 13.8", just received the package yesterday.
I've set it up for my wife, but shortly after network just started timing out querying the router's DNS server (Router is fine, multiple other phones, windows 10 & 11, linux, mac machines work without a hitch).
Tried some fixes to no avail, and decided on a system restore just in case I've messed something up during setup.
System restore looked like it worked, but laptop restarted and ended up with a bluescreen (something kernel something).
System restore is there just fir that, right?
Well, I've started it nine hours ago. Now it's just boot looping with the "preparing" bit and then shuts back down. It's been like that the whole day.
I've even tried to get a USB stick to have the requisite livecd/recovery media, but it doesn't the new Surface ARM-based processor.
What can we even do at this point?
1 Reply
Okay, if this isn't hidden and other people run into this issue - Download a https://support.microsoft.com/en-us/surface-recovery-image for your laptop. Follow the steps listed in the guide to prepare a USB recovery installation medium. After that, boot into this media and reinstall from scratch.
Worked like a charm, and got the laptop back on track.
DNS problems persisted afterwards, but were resolved via a firmware update to the router.
