Forum Discussion
alexmig
Oct 21, 2025Copper Contributor
Surface Laptop 7, will not boot after system restore
Brand new Surface 7 13.8", just received the package yesterday. I've set it up for my wife, but shortly after network just started timing out querying the router's DNS server (Router is fine, mult...
alexmig
Oct 27, 2025Copper Contributor
Okay, if this isn't hidden and other people run into this issue - Download a https://support.microsoft.com/en-us/surface-recovery-image for your laptop. Follow the steps listed in the guide to prepare a USB recovery installation medium. After that, boot into this media and reinstall from scratch.
Worked like a charm, and got the laptop back on track.
DNS problems persisted afterwards, but were resolved via a firmware update to the router.