Forum Discussion
Display problems with Surface 1872
Hi, I hope someone can help me here. I was given a Surface 1872 with a broken screen to fix. The picture was viewable but yes, the screen needed replacing.
I cleaned out the broken screen and bought a brand new one (that was a mistake that I won't make again !!), I then attached the new screen in place of the broken one (not in the lid, just laying above it) and attached it using the 4 cables. The laptop booted up, but there was nothing showing on the screen. I attached a USBC cable and plugged it onto my Monitor's HDMI port and that screen was fine. I then, by accident, touched the laptop screen and bizarrely, the touchscreen was working, just only visible on my monitor, not the new laptop screen. Googling this told me that it was probably a faulty screen.
I then bought a second hand replacement screen, apparently tested and fully working, but as part of the whole top, i.e. in and attached to the lid. I replaced the laptop screen again and this time there was still nothing on it, but my monitor showed some flickering & some lines. I therefore disconnected the screen re-attached all of the cable again and rebooted. I hear the laptop boot up, but now I am getting nothing on either screen !!!
What on earth could have caused this ? Why, at least, do I not have video on my Monitor when I did before ?!? I have tried CTRL-Win Key-Shift-B & numerous other suggestions but nothing has so far made a difference 😢 ...
Any help or advice would be a Godsend !!!
Slight edit, I am now using a different monitor and that works, so does the touchscreen ... surely it's nigh on impossible to try 2 different laptop screens, both of which have working touchscreen but no display ?!?
Is there something strange about the Surface 1872 whereas the screen display only works if the laptop is fully assembled ?!?Just in case this is of any help to somebody in the future ...
1) My screen supplier said "Working on external video doesn’t prove anything as it’s a different circuit to the internal video"
2) The problem, apparently, is because I disconnected the screen without disconnecting the battery first and this has blown something on the motherboard that has rendered the whole device irreparable !!! However, the battery is virtually impossible to remove in order to disconnect it, but (again apparently. because it's not anything I can test) if I had removed the Hard Drive, that would have effectively disconnected the battery and I would have had none of these (very expensive) problems !!!
Whoever designed this POS you should hang your head in shame !!!
