Forum Discussion

v-codine's avatar
v-codine
Former Employee
Sep 18, 2019

Power Button remains orange.

Hi all,

 

when I try to power on the Surface HUB 84 Device, the power button does not react. Nothing happens, no screen/Image, whatsoever.

Even if I Restart via Power chord or Hard Power Off-Button, Nothing happends. 

The power on Switch on the fright side of the SH just gets for 1/2 second to White, but then immediately back to orange and does not get to ON.

 

Any advise ?

 

Thanks in Advance.

3 Replies

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Sep 18, 2019

    Hello v-codine ,

     

    Before opening a ticket, please check if the device is in Replacement PC mode. The power button will stay amber in this case and on the screen you will see the video input methods (PC, HDMI, VGA, DP)

     

    Thanks,

    Cezar

  • Daniel Hudson's avatar
    Daniel Hudson
    Steel Contributor
    Sep 18, 2019
    Hi

    This sounds similar to the power supply failure I had on one of our 84" Surface Hubs. You'll want to open a ticket with Microsoft Support.

    Thanks
    D