Forum Discussion
Poor Audio/Video Quality in Microsoft Surface Hub 3
When Teams meetings are hosted from our large meeting rooms using Surface Hub 3 85 inches devices, internal participants (both in the room or within the building) experience no issues - audio and video are clear and stable. However, when external participants join these meetings (from outside our network), external participants consistently experience:
- Poor audio quality: Voices intermittently cut in and out, particularly when someone is speaking from a distance away from the Surface Hub.
- Unstable video: The camera appears to struggle with focus, causing visual disruptions.
This issue has been confirmed across multiple external users and locations, indicating it is not isolated to individual end-user setups.
1 Reply
We have experienced exactly this with several of our 85 inch devices purchased in the past 18 months. Older ones seem fine. Hosted in a variety of meeting room types/ varied locations. One was replaced under warranty because of it, yet we are still having problems with the replaced 85. We are starting to explore upgraded microphone options, but I wonder if this is actually an issue with these newer 85 hubs. Very frustrating, we are now actively avoiding ordering the larger hubs whilst this seems to still be an issue.
