Forum Discussion
Poor Audio/Video Quality in Microsoft Surface Hub 3
This is a known issue with Windows, where by the volume drops for the microphone.
I have no idea why MS would allow the microphone to decrease, especially on a build device specifically for Video Conferencing.
If you go to setting/sounds and check the volume level for the microphone you will see this may have dropped.
To change this go to Control panel, sounds and change the properties of the recording/microphone and go to the advanced tab. Untick the Exclusive mode options and then go back to Sound settings and select communication tab and select Do nothing. This is so Windows doesn't try to change the audio options. This feature is stupid to put on devices where a device manipulates the sound of it's device. This should be off by default for the user to allow this. Every machine I've checked both regular laptop and Surface hub the microphone volume has been lowered, the worse I've seen was 47% with users being unable to be heard in the room.
MS if you can please turn off this feature to stop changing the audio options. These hub upgrades to Windows 11 has been absolute rubbish. We want a simple to use solution not a overly complicated rubbish OS chucked on.