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Help Surface Hub 3 Smart Cam Auto-frame
Hi Everyone, I am new to the Tech Community and I'm reaching out to seek some insights regarding an issue we've encountered with the Surface Hub 3 Smart Cam. We've noticed that when using the cam...
- Hi Andrea,
I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.
I recommend opening a support case with Microsoft.
https://support.serviceshub.microsoft.com/supportforbusiness/
Hi Joey,
The Automatic framing is working as intended on Windows 11.
Altough specifically in the MTR mode of the Surface Hub 3 it doesn't work, the camera displays in the meetings without using the auto-frame feature, it "only" displays the image with the widest FOV.
If you have any other suggestions it would be really welcome.
Thank you again in advance for your help
The Automatic framing is working as intended on Windows 11.
Altough specifically in the MTR mode of the Surface Hub 3 it doesn't work, the camera displays in the meetings without using the auto-frame feature, it "only" displays the image with the widest FOV.
If you have any other suggestions it would be really welcome.
Thank you again in advance for your help
Hi Andrea,
I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.
I recommend opening a support case with Microsoft.
https://support.serviceshub.microsoft.com/supportforbusiness/
I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.
I recommend opening a support case with Microsoft.
https://support.serviceshub.microsoft.com/supportforbusiness/
- Hi Joey,
I'll test it again with both the Surface Hub 3 and the Surface Hub 2S with the MTR-W Update that we have and i'll get back to you with the results.
If it persists i will open a support case as you suggested.
Thanks again.Andrea_Ragadini I have the same issue on an updated surface 2s. Our management team are not happy.
What did Microsoft say? I'm being asked to downgrade 😥
- Hi MrNick since then I have found that on W11 the Smart AI Cam has Auto-Focus disabled as default, if you enable it from the camera settings inside W11 it goes back to work as intended even though on MTR the auto focus is really slow sometimes, on W11 works flawlessly.
Hope it helps.
