Forum Discussion

Copper Contributor

Apr 16, 2024

Solved

Help Surface Hub 3 Smart Cam Auto-frame

Hi Everyone, I am new to the Tech Community and I'm reaching out to seek some insights regarding an issue we've encountered with the Surface Hub 3 Smart Cam. We've noticed that when using the cam...

Surface Hub 3

Joey2K
Apr 17, 2024
Hi Andrea,
I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.

I recommend opening a support case with Microsoft.
https://support.serviceshub.microsoft.com/supportforbusiness/

Joey2K

Copper Contributor

Apr 17, 2024

Hi Andrea,
the Smart Cam Automatic framing is turned off by default on Windows 11.

To turn on automatic framing, go to Settings > Bluetooth & devices > Manage Cameras> Surface Hub Smart Camera

Source: https://learn.microsoft.com/en-us/surface-hub/surface-hub-smart-camera#windows-11-desktop-on-surface...

Giuseppe (Joey) Basirico
https://d3mo.de

Andrea_Ragadini
Copper Contributor
Apr 17, 2024
Hi Joey,

The Automatic framing is working as intended on Windows 11.

Altough specifically in the MTR mode of the Surface Hub 3 it doesn't work, the camera displays in the meetings without using the auto-frame feature, it "only" displays the image with the widest FOV.

If you have any other suggestions it would be really welcome.

Thank you again in advance for your help
- Joey2K
  Copper Contributor
  Apr 17, 2024
  Hi Andrea,
  I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.
  
  I recommend opening a support case with Microsoft.
  https://support.serviceshub.microsoft.com/supportforbusiness/
  - Andrea_Ragadini
    Copper Contributor
    Apr 18, 2024
    Hi Joey,
    
    I'll test it again with both the Surface Hub 3 and the Surface Hub 2S with the MTR-W Update that we have and i'll get back to you with the results.
    
    If it persists i will open a support case as you suggested.
    
    Thanks again.