Forum Discussion
stuck at 0% processing
Uploaded to Stream an MP4 video created in Skype for Business, size about 146MB, length about 40 minutes, upload was successful but processing did not proceed beyond 0% after a long wait/leaving to do other tasks.
Took this MP4 video and re-encoded it using Handbrake, this resulted in a smaller file (40MB in size). Upload was successful, but again stuck at 0% processing.
Took another random MP4 video, size is 47MB, 10 minutes long, uploads fine but again stuck at 0% processing.
Other things tried: delete video and try again, publish
Help me determine if I am the problem or Stream is the Problem.
Thank you,
M
That seems a bit longer than normal, but not outside the realm of possblity, depending on how much other traffic is going in the data center you are connected to.
47 Replies
Thanks for posting this - I was wondering this same thing. It has been at 0% for me for about 20 minutes on a ~140MB video file. Just seems like I did something wrong. Hoping I will get the same favorable result eventually, so I appreciate the post.
Brent_EllisonI think the problem is with Stream. I've also been trying to add the same video for three hours now. It uploads successfully, but never progresses, stuck at 'Processing... 0%'. Don't know why they have to process a video that's already h.264 with aac audio anyway, which is the standard web format. Hey, someone at Microsoft, please restart the encoding process on the server!
LexHawk Mine did complete - took about 30 minutes and then it was working. In my case, there just wasn't any progress indicator, so it looked hung at 0%. I think it would be better if it said something else - no percentage indicator and something like - may take some time to process or something instead, so you know it is working but not providing a measurement. Anyways, all good now in my case. They were MP4's.
Shortly after I completed documenting this problem, it began processing. It appears that processing does function, albeit after a long delay. Any idea as to cause of delay? I will tell users to upload the video then give it more time.
- Marc Mroz
Microsoft
It does take some time to process videos depending on load of the system. About how long did you end up waiting before it was ready or you got the email?- Thanks for responding Marc. The wait time was approximately 20 minutes.
