Forum Discussion
Can't download any of my videos internal service error
{
"error": {
"code": "InternalServerError",
"message": "The server encountered an internal error. Please try again later."
}
}18 Replies
lellywafesf I'm seeing the same error - can't download video today. Client Session ID {0} 795cda9c-dee0-4fdd-8948-785fccc5d986
I seem to be getting an issue with just some of my videos, but the error message is slightly different:
{"error":{"code":"NotFound","message":"The requested resource was not found."}}
@Same issue - My Stream id is 3552ab0a-fede-4dbf-8d91-581def770146
Desperate to download this video as we are packaging a final mix for delivery tomorrow!
Same issue.
Session id : {0} 15433296-5d45-42bf-a02f-4e73ab07b152
The main reason why you did not get answers is probably that we are all users here (and we have no solution), and no one from the Photos team seems to read this. All I can say:
It's not a general issue. Downloading works here as usual.
There is a limit of 500 selected items, but I get a message telling this when I try > 500
Albums having > 500 items can be downloaded (3-dots > Download all)
Downloading smaller batches may help when one item causes the issue
There may be issues with downloading videos. Try with photos/videos separately.Hello, i'm having the same issue
what shall i do?
lellywafesfHoussamKouzayhaI don't think there is anything you can do. I think there is some intermittent issue with the service. This is just speculation but maybe it can be related to overload due to the current coronavirus-situation and its resulting influx in use of Microsoft Teams and related services.
- It works again now. For me at least.
Works for me too now! ragnarstolsmark
😀
lellywafesf
Same problem for me, anyone have a solution?Same problem, anybody knows what is going on?
- garrettbronner
Microsoft
Thanks for your patience while we investigate this JORDI320. I assume you are an owner of the video (only owners can download the original video). If you own the video and can you reproduce this, can you please share your session ID?
You can find session ID by clicking '?' in the top right corner of Stream, and click "About Microsoft Stream" which is at the bottom of the list and will look something like "Client Session ID {0} d572fe97-0821-4e2f-af73-dd8e82a3fe39"
- Same problem. I need to download or give access to one of our customer. On download I get the exact same error message!
I have the same problem, tried it just now and got the error message.
